Information Technology Support Specialist

Bring your passion for space!

Redwire is accelerating humanity's expansion into space by delivering reliable, economical, and sustainable infrastructure for future generations.

Redwire Space is accelerating humanity's expansion into space specializes in the development of modular open system architecture, rapid spacecraft design and development, and custom missions, payloads, and applications. They offer tailored, innovative, and end-to-end capabilities, backed by a proven track record of successful deployments and operations over the past nine years, they have become one of the leading firms for digitally engineered spacecraft and satellite design.

Join our team of innovators and get a chance to work alongside a team of talented, curious people that are passionate about designing and deploying solutions that are accelerating humanity's expansion into space.

Summary

We have a current opportunity for an IT Specialist role as a part of the IT Service Team located at our facility in Albuquerque, New Mexico. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.

Responsibilities

• Serve as the Serve as the first point of contact for internal staff seeking technical assistance

• Respond to events / problems and record their resolution in help desk ticketing software

• Basic administration of a hybrid environment with both Active Directory and Azure AD resources

• Manage day to day IT tasks including file shares, folder permissions ensuring security requirements are met

• Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment

• Troubleshooting and problem solving using the OSI (Open Systems Interconnection) 7-layer model

• Communicate clearly with customers and provide regular updates, status and information.

• Perform limited maintenance on servers and critical laboratory and testing systems

• Coordinate purchasing of IT equipment and software to support users

• Pass on any feedback or suggestions by users or management to the appropriate team.

• Determine process improvements, best practices, and develop new processes.

• Work in close partnership with cross-functional teams and management.

Ideal Experience

• Bachelor's Degree in Information Technology and 2 years of experience as a help desk technician or other IT customer support role

• Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration

• Experience with Windows 10 and Windows Server 2016 or 2019

• Demonstrated ability to configure, support, troubleshoot and administer Windows workstations

• Remote troubleshooting experience through remote control software

• Curiosity and a willingness to search for solutions to problems that you don't know how to solve.

• Support a hybrid environment with both Active Directory and Office365 resources

• Proficient verbal and written communication skills

• Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight.

• US Citizenship required to support controlled information systems.

Desired Skills

• Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations.

• Experience with iOS and Android mobile operating systems

• Solid understanding of computer systems, mobile devices, and other tech products

• Identify and suggest possible improvements on procedures

• Ability to obtain a US Government Security Clearance

Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.

Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here