Information Technology Support Manager

The Firm

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The Role

The Support Manager, Technology role will oversee the technical support and service operations and functions in the organization.

Supervisory Responsibilities:

• Assists in the daily management of Technology staff with both local office duties and Firmwide processes.

• Works directly with upper Technology management to support the Firm.

• Provides constructive and timely performance evaluations.

• Handles discipline of employees in accordance with company policy.

Duties/Responsibilities:

• Analyzes software and hardware needs for the organization.

• Oversees and facilitates installing and maintaining IT systems, hardware, and software.

• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.

• Facilitates and oversees the technical support and helpdesk roles, ensuring practical and helpful support is provided to end users.

• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations.

• Coordinates and schedules large-scale software and hardware installations and updates.

• Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.

• Performs other duties as assigned.

• Responsible for the daily technology-related operations in the assigned offices.

• Some travel required.

• This position is not remote and will require the candidate to work in both the DC and McLean offices. Currently, all Technology staff and management are required to be in the office no less than 3 days a week (subject to changing environments and requirements).

Compensation and Benefits

Our firm offers competitive base compensation, benefits package, and a discretionary employee bonus program for eligible employees based on individual and firm performance metrics per the defined program guidelines. For individuals hired to work in Metro DC, the expected salary range for this role is $103,000 to $169,600; the actual salary offer can vary based upon employee qualifications.

Benefits: Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our firm's 401(k) plan upon hire. We offer paid time off, beginning at 160 hours annually and provide twelve paid holidays throughout the calendar year. For a full listing of benefit offerings, please visit https://www.andersen.com/careers/faqs.

Compensation: In addition to competitive base compensation, our firm offers annual discretionary bonuses based on firm and individual performance, a discretionary long-term cash incentive program, and other forms of discretionary compensation that would be offered to the hired applicant in addition to their established salary range scale.

The Requirements

• Bachelor's degree required.

• At least five years of related experience with at least one to two years in a supervisory role preferred.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Thorough understanding of technology, software, and hardware.

• Proficient with Microsoft Office Suite or related software.

• Proficient with or able to quickly learn the software and applications used in the organization and the industry.

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

Applicants must be currently authorized to work in the United States on a full-time basis.

Andersen Tax welcomes and encourages workforce diversity. We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to race, color, national origin, ancestry, religion, sexual orientation (including gender identity and gender expression), mental disability, physical disability, sex/gender (including pregnancy, childbirth, and related medical conditions), age, marital status, military status, veteran status, genetic information, or any other characteristic protected by federal, state or local laws or regulations. All qualified individuals, including those with criminal histories, will be considered in a manner consistent with the requirements of applicable state and local laws. Additionally, we make every effort to provide reasonable accommodations to qualified individuals with disabilities.

ANDERSEN TAX LLC NOTICE FOR JOB APPLICANTS