Information Technology Support Engineer

Mark Cuban Cost Plus Drug Company is searching for a skilled IT Support Engineer to work with a dynamic, supportive, and rapidly growing team at a leading pharmaceutical company focused on giving every American access to safe, affordable medicines. The IT support Engineer will support our IT department in maintaining and developing the new manufacturing facility located in Dallas, TX.

DUTIES & RESPONSIBILITIES:

• Analyze current systems, hardware and working practices and suggest improvements to functionality and efficiencies.

• Oversee installation of hardware / software on network.

• Assist with connectivity of office equipment and supporting software.

• HIPAA, GxP, HITrust certification working knowledge.

• Create IT related training for the company and monitor completion rates from staff.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and other cloud technologies.

• Understand the different elements of a network - workstations, servers, switches, firewalls, security, etc., and how they all interact with each other.

• Troubleshoot and resolve complex issues.

• Provide IT support relating to technical issues involving core business applications and operating.

• Support of disaster recovery and backup solutions

• Troubleshoot issues to determine root cause and implement permanent solutions.

• Ensure that all work performed is documented in our ticketing system; this must be done in a timely, accurate and detailed manner.

EDUCATION AND/OR TRAINING:

• BS/MS degree in Computer Science, Engineering or a related subject required.

• Azure and MS 365 enterprise administration experience/certifications preferred.

• Strong experience in manufacturing, medical, or pharmaceutical industries.

WORK EXPERIENCE:

• 5+ years of hands-on experience in a similar support role.

• Experience supporting Google platform for business operations.

• Experience supporting both PC and Apple devices.

• Familiar with Azure Active Directory and how to view user data and logs.

• Strong IT fundamentals of DNS, LAN/WAN architecture.

• Experience in regulated/GxP environment highly desired.

• Versed in Server Configuration Methods including physical, Virtualized Environments, on-premises and in the cloud. Strong understanding of HIPAA, GMP, and other industry compliance policies

• Support of WAN and LAN networks, Multisite, Backups, Email Systems, Disaster Recovery, Business Continuity Planning, Desktop Configuration, Support and Troubleshooting.

• Adaptable to fluid work and projects.

• End user communications and interaction experience.

• OSI Networking model and Data interop between platforms.

• Well-spoken and ability to explain complex integrations to non-technical individuals.

• Ability to learn technology "On the Fly" and research issues independently and bring back solutions to match company's needs.

• VoIP and advanced communication technologies.

• Ability to assist in Manufacturing OT engineering network and related Scada integration when required.

ADDITIONAL QUALIFICATIONS (OPTIONAL):

• End user communications and interaction experience.

• Well versed in OneNote and Visio.

• Operates independently with minimum supervision from leads on assigned tasks and provide timely updates on outstanding and completed tasks.

• Excellent written and verbal communication skills.

• Passion for connecting people and technology.

• Self-motivated and works with minimal direction.

• Able to prioritize and manage assignments with varying timelines.

• Strong time management skills.

• Strong analytical / problem-solving skills.

• Innovative thinking.

• Customer service focus.

• Strong interpersonal skills with a commitment to working in a team environment.

• Self-paced and able to communicate progress with team and upper management.

• Change management experience.

• Zero Trust implementation.