Information Technology Support Coordinator (IS Operations)

Centene Corporation Getzville , NY 14068

Posted 4 weeks ago

Position Purpose:

Serve as the primary contact in providing customer service and technical support to internal partners and vendors. Follow processes and procedures efficiently and correctly to run operation jobs.

Design, build and/or test new systems, processes or services

Respond to requests for new services

Document workflow of processes within the organization

Investigate, research and troubleshoot IT related issues

Perform new user IT training and communication of IT policies and standards

Perform scheduled departmental audits and report findings to management

Follow instructions and develop know of Automic schedule.Will be responsible for updating documentation as an ongoing project.

Education/Experience:

High school diploma or equivalent.

  • Bachelor's degree in Computer Science, MIS, or related field preferred.

  • 0-2 years of experience in the field or in a related area.

  • Basic computer skills, attention to detail, customer service focus, proven ability to learn new processes, and basic understanding of job scheduling fundamentals.

  • Follow instructions and develop know of Automic schedule.

  • Must be able to act quickly when problems arise

  • Must have ability to navigate using WIKI and other resources as needed for problem resolution

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Information Technology Support Coordinator (IS Operations)

Centene Corporation