State Of California Sacramento , CA 94204
Posted 7 days ago
Job Description and Duties
Under general supervision of the Information Technology (IT) Supervisor II, the IT Supervisor I is responsible for supervising the IT Support Unit and assisting internal users in an enterprise environment performing analytical tasks to support software applications and troubleshoot client desktop, laptop, and network systems. The IT Supervisor I will use and supervise the usage of Service Now tracking software to research, document, and present solutions to all computer-related issues.
You will find additional information about the job in the Duty Statement.
Working Conditions
Availability to work off-shift schedules and weekends. Supervisory duties over the IT Support Unit required 24 hours per day, seven days per week, as needed and as determined by the Information Management Division. Some travel may be required.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Job Application Package Checklist
Duty Statement
Position Details
Job Code #:
JC-446078
Position #(s):
388-043-1403-002
Working Title:
Information Technology Supervisor I
Classification:
INFORMATION TECHNOLOGY SUPERVISOR I
$7,511.00 - $10,064.00
1
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Department Information
California Highway Patrol
Technology Infrastructure Section
601 North 7th Street
Sacramento, CA 95811
The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement.
If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future
Department Website: https://www.chp.ca.gov
Special Requirements
Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review.
Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.
The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.
1.Describe how your background, experience, education, and/or training with computers and Microsoft applications make you qualified for this position.
2.Describe your experience with customer service or as a supervisor.
3.Describe your experience with Active Directory and System Center Configuration Manager.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/25/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Highway Patrol
Attn: Hyewon Pak
097/Classification & Hiring
P.O. Box 942898
Sacramento, CA 94298-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Highway Patrol
Classification and Hiring
601 North 7th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Criminal Record Supplemental Questionnaire
Statement of Qualifications -
A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Résumés in lieu of the SOQ will not be considered.
Refer to Special Requirement Section of this job posting for the SOQ questions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The IT Supervisor I should be familiar with Active Directory, Office 365, Outlook Email, Desktop Support, and Microsoft Endpoint Manager. Well developed verbal and written communication skills; provide outstanding customer service; and possess good analytical skills.
May be dependable, accurate, and team oriented. May have a strong leadership ability and/or prior supervisory experience. May have a current working knowledge of System Center Configuration Manager and Active Directory.
Required Experience/Qualifications: Must possess a strong understanding of local area network/wide area network technology, Microsoft System Center and Active Directory.
Must be able to perform effectively in a fast-paced environment with constantly changing priorities. Must possess excellent interpersonal and customer service skills and be able to communicate effectively in person and over the telephone and MS Teams with all levels of departmental staff and departmental users.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, ATM machine, gym, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://www.chp.ca.gov
Human Resources Contact:
Hyewon Pak
(916) 325-4768
Hiring Unit Contact:
Robert Umphenour
(916) 325-4712
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Equal Employment Opportunity
(916) 843-3190
oeeo@chp.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Submission Requirements
Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-446078) and/or position number 388-043-1402-002 on the application.
It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.
Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age.
The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.
Other
Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination. https://www.calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
State Of California