Job Description and Duties

The Information Technology Supervisor I (IT Sup I) serves as a working supervisor in the Desktop Support Unit (DSU). The incumbent supervises staff members who are responsible for organizing and planning all activities associated with Desktop Support services in support of the Financial Information System for California (FI$Cal) department. Desktop Support operations include the deployment of desktop/laptop computers, phones, virtualization technology and authentication software, as well as, printer management and Level 1 & 2 technical support for end user devices, printers and phones. While the duties for this position are focused in the Business Technology Management, Client Services and Software Engineering domains, work may be assigned in the other domains as needed.

You will find additional information about the job in the Duty Statement.

Working Conditions

At FI$Cal, we offer a remote-centered position with the flexibility of telework for three or more days per week. In-office attendance is mandatory on designated days.

Our office is located at 2000 Evergreen Street, Sacramento, CA. Candidates residing outside of California are welcome to interview, but proof of California residency is required before appointment. Please note, relocation and commute expenses are the responsibility of the employee.

This position requires the ability to work under pressure to meet deadlines and may require excess hours to be worked. The incumbent should be available to travel as needed and is expected to perform functions and duties under the guidance of the Department of FISCal's core values. The incumbent provides back-up, as necessary, to ensure continuity of departmental activities.

This position requires prolonged sitting in an office-setting environment with the use of a telephone and personal computer. This position requires daily use of a copier, telephone, computer and general office equipment, as needed.

This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds (i.e., laptop, computer, projector, reference manuals, solicitation documents, etc.). The incumbent must demonstrate a commitment to maintain a working environment free from discrimination and sexual harassment. The incumbent must maintain regular, consistent, predictable attendance, maintain good working habits and adhere to all policies and procedures.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with Department of FISCal.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR I

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-433970

Position #(s):

333-350-1403-001

Working Title:

Desktop Support Unit Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR I

$7,292.00 - $9,771.00

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Financial Information System for California (FI$Cal) is of significant scope, complexity, and sensitivity and has been identified as one of the largest financial business transformations the State has ever undertaken as it has changed the way all state departments conduct financial operations. The FI$Cal Enterprise Resource Planning (ERP) System enables the state to combine its accounting, budgeting, cash management, and procurement and contracting operation into a single, integrated financial management system. The FI$Cal ERP System eliminates the need for hundreds of independent legacy systems and department-specific applications that previously supported internal business operations of the state.

Assembly Bill 156 (Stats. 2022, Ch. 569, Sec. 18 and 24 ) recognized the completion of the FI$Cal project and codified a "road map" of future work the Department of FISCal must achieve before 2032.

Department Website: https://fiscal.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity.

This position is designated under the Conflict of Interest Code.

The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year thereafter.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/9/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of FISCal

Attn: Human Resources Office

2000 Evergreen Street

Suite 120

Sacramento, CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of FISCal

Human Resources Office

2000 Evergreen Street

Suite 120

Sacramento, CA 95815

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application. Please see instructions below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Hands-on experience in Desktop Support encompassing PC hardware/software installation, configuration, and troubleshooting.

• Experience in Windows OS, MS Office, software deployment, virus protection, and patch management.

• Experience with various computer and printer models such as Dell, HP, Samsung, and Canon.

• Experience using Microsoft System Center Configuration Manager (SCCM) for computer imaging and patching.

• Experience with Mobile Device Management.

• Experience with managing Virtual Private Networks (VPNs).

• Experience with Two-Factor Authentication.

• Experience utilizing ServiceNow and adhering to ITIL practices.

• Proven troubleshooting skills, addressing a broad spectrum of technical issues.

• Strong IT customer service experience.

• Demonstrated ability to create and implement project plans.

• Experience supervising and managing a team within an IT support environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Our office has free, gated parking, and convenient electric vehicle charging stations available.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://fiscal.ca.gov

Human Resources Contact:

FI$Cal Human Resources Office

(916) 576-5240

careers@fiscal.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Jessica McCafferty

(916) 576-3101

labor@fiscal.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ)

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

When completing the SOQ, you must title the page "Statement of Qualifications" and number your responses to correspond with the prompt being answered. When completing the SOQ please explain your answers thoroughly, including all relevant experience, education and training. The SOQ must be typed in 12-point Arial font and be no more than three pages in length with correct grammar use, punctuation and spelling.

Your SOQ must address the following:

• Describe specific initiatives or practices you have implemented to enhance customer experience in a technical support environment.

• Detail a complex project you have planned and executed within the Desktop Support domain. What were the key objectives, milestones, and outcomes of the project?

• Describe your experience in supervising and managing a team within an IT support environment. What strategies have you employed to motivate and develop team members?

Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Additional Application Instructions

This position is being re-advertised. If you have previously applied, your application is on file for consideration and you do not need to reapply.

In order for experience to be considered, applications must be completed fully, including "to" and "from" employment dates (m/d/y), hours per week and prior employer contact information including contact number. In addition applications submitted via mail or drop-off must include the JC number listed on this recruitment, and indicate the basis of your eligibility in the "Examinations or Job Title" section on your application (i.e.

Training and Development, List Eligibility, Lateral Transfer, etc.). Applications without this information may be rejected. Please do not include the Equal Employment Opportunity questionnaire of the state application.

When submitting supporting documents, PDF file format is preferred.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birth date, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age.

Confidential information on the first page of applications submitted electronically online (i.e. SSN, examination related information, and driver's license number) will automatically be redacted upon submission.

Possession of minimum qualifications will be verified prior to interview and/or appointment. Applications received that do not clearly reflect how the candidate meets the minimum qualifications, and/or if the candidate does not possess list or transfer eligibility for the classification may be rejected.

If it is determined a candidate does not meet the minimum qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Transcripts: If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification.

Foreign transcripts must include official verification of U.S. equivalency prior to appointment by an organization, found here. Official transcripts may be required upon appointment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.