Information Technology Specialist (Technology & Solutions Specialist)

Initial Posting Date:

04/24/2024

Application Deadline:

05/08/2024

Agency:

Judicial Department

Salary Range:

$7,836 - $12,157

Position Type:

Employee

Position Title:

Information Technology Specialist (Technology & Solutions Specialist)

Job Description:

Interviews: will be scheduled within two weeks after the application deadline.

Who we are

The Office of the State Court Administrator (OSCA), part of the Oregon Judicial Department (OJD), is hiring a Technology & Solutions Specialist (Information Technology Specialist) to join our Enterprise Technology Services Division (ETSD) team. ETSD provides business solutions, system support, technology vendor management, and information security for OJD. If you want to support Oregon's courts by providing fair and accessible justice services through technology, we encourage you to apply. We welcome all candidates who are inspired by our work and mission.

Benefits

OJD provides a variety of employee benefits, including health, dental, and vision coverage and paid leave. Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits. New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position. The OPSRP plan can provide a lifetime pension after five years of service, and the IAP is a separate investment account in addition to the pension. Employees also have an opportunity to participate in the Oregon Savings Growth Plan, a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits, visit here. Salary offers are made with consideration of the candidate's education and experience.

Position Highlights

In this role, you will be a technical resource for the business processes team and act as a technical bridge between our court and business process experts and our technical experts on the infrastructure and applications (development) teams. You will research, analyze, recommend, procure, implement, configure, coordinate, and troubleshoot various IT solutions and systems, facilitate complex process and technical discussions between internal ETSD teams, as well as larger OSCA and third-party conversations, resolve complex enterprise-wide technical issues, and establish and maintain a positive working relationship with all internal and external stakeholders to optimize working relationships and communication.

Providing project support, you will investigate, analyze, and recommend the viability and feasibility of new projects, solutions, and integrations for OJD's current systems. You will provide procurement advice and recommendations for ETSD projects teams, OSCA, and large statewide projects. You will also identify and produce requirements and will identify training needed to implement and support new solutions.

You will research available Artificial Intelligence (AI) solutions and toolsets in the government space and will assist in procuring AI tools and platforms as needed. You will facilitate the implementation of AI tools and development within OJD through coordination with the infrastructure and applications (development) teams. You will also provide guidance about AI trends, solutions, and problems, and you will research, identify, and document requirements to assist in procuring systems.

You will help plan system design concepts to create solutions for OJD needs, as well as provide guidance and participate in future planning for backend IT specialties including, but not limited to, Windows servers, cloud environments, web-based application management, and client-server systems. You will also provide guidance and participate in Microsoft Azure planning, solution-building, and administration functions.

You will create and maintain documentation for protocols, procedures, and configurations of newly acquired or developed OJD systems and technology.

You will provide customer service by working directly with internal and external customers to resolve issues related to OJD systems, as well as assisting customers with day-to-day issues related to Azure, AI, and other OJD systems and technology. You will also collaborate with other ETSD teams in resolving problems and transferring newly implemented technology.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for Resume/Work History and Cover Letter

This recruitment requires a complete resume/work history and cover letter that addresses the Requested Skills and Attributes. To be considered for this position, you must follow these instructions:

Resume/Work History

• Attach your updated resume in the Resume / Cover Letter section of the application. The attached resume file should include your name.

AND

Complete the Job History/Work Experience portion of your Workday profile.

Cover Letter

• Attach your cover letter (not to exceed two pages) in the Resume / Cover Letter section of the application. The attached cover letter file should include your name.

• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.

• Address the cover letter "To the Hiring Manager."

Failure to follow these above points may result in rejection of your application.

All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your work history and resume.)

The qualified candidate must possess a bachelor's degree in computer science, information technology, management, public administration, or a related field.

AND

Have four (4) years of technical experience in the duties and infrastructure support required for this position.

OR

Any combination of education and experience equivalent to eight (8) years of experience that support the knowledge, skills, and abilities for this position.

Special Qualifications

(These must be verifiable.)

You must have a current driver's license and an acceptable driving record or be able to provide an acceptable alternate means of transportation.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience designing and architecting complex IT systems.

• Experience with Microsoft Azure and use/management of the tools available in that space.

• Strong foundational understanding of Artificial Intelligence (AI) and the current state of AI in IT.

• Experience with backend IT specialties including, but not limited to, Windows servers, cloud environments, web-based application management, and client-server systems.

• Familiarity with IT development concepts.

• Solid documentation and writing skills.

• Skill presenting information clearly and logically, orally and in writing.

• Experience communicating technical issues to a variety of users and user levels.

• Experience providing support in person, by phone, through email, and over chat.

• Ability to work independently or under minimal supervision.

Working Conditions

• This is a full-time position, and the work schedule is currently 8:00 a.m. to 5:00 p.m. Monday through Friday, with occasional work outside these times. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.

• This position is assigned to work in the OJD offices in Salem. Hybrid work may be available for this position. All hybrid work assignments begin, end, or change only with administrative authority approval. This position requires onsite availability as needed for server and storage equipment configuration, installation, maintenance, replacement, tape retrieval, and network outages.

• Travel to court locations throughout the state, including occasional overnight stays, is required.

• This position plans, organizes, and prioritizes daily work demands in a limited timeframe.

• Frequent phone and in-person contact with people from diverse backgrounds.

• Frequent in-person, email, video, and phone contact with people who may be confused or frustrated.

• Lifting/moving server and storage equipment that weighs up to 100 pounds may be required.

• Regular use of: telephone with optional headset, OJD-assigned computer with multiple monitors, mobile devices, hand truck, ladders, etc.

ADDITIONAL INFORMATION

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies

Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference

Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon's pay equity law. Salary offers are made with consideration of the candidate's education and experience. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

• Workday related information and resources are available here.

• For questions about a specific OJD job posting, call 503-986-5930 or email ojd.hrsd@ojd.state.or.us.

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.