Information Technology Specialist

Resource Systems Group, Inc White River Junction , VT 05001

Posted 2 months ago

RSG seeks an Information Technology Specialist to join our innovative and employee-owned consulting firm. The position will be based in our White River Junction, Vermont Office.

As An Information Technology Specialist

You ensure that the IT Help Desk functions properly. Your work includes documenting and monitoring all system and application support calls via internal Help Desk procedures, resolving first level application and technical calls, and escalating unresolved problems to other systems staff or appropriate external support providers. You assist with desktop and laptop configuration, maintenance and repair, e-mail administration, Active Directory maintenance, software license management, and Windows server update management. As the first point of contact for all service desk submissions, you work independently, assessing the technical issues in relation to business priorities, and you collaborate with group members to deliver timely and effective solutions.

As a member of IT, you are a team player who is a resourceful and creative thinker dedicated to high-quality work. You are organized, exhibit a high attention to detail, and possess strong technology and problem-solving skills that enable you to complete projects on time, within budget, and to the satisfaction of your customer. You are amiable and have strong interpersonal skills. You can communicate technical information in clear, concise, and actionable ways that RSG employees and clients will understand. Your commitment to delivering excellent customer service is demonstrated by your productive relationships with colleagues.

REQUIRED qualifications

  • Bachelors degree in Information Technology, Systems Management, or related field

  • 1-3 years of practical experience with enterprise-level IT Support

  • Proficiency and demonstrated experience with Windows hardware, software, and Microsoft Office 365

  • Experience with Mobile devices, VOIP, basic networking skills, and SQL Server administration

  • Outstanding communication, listening skills, customer service, patience, and relationship-building skills

  • Ability to exchange information and resolve problems with individuals and teams of varying sizes and technical abilities

  • Ability to communicate effectively in one-to-one and group settings, in-person and remotely, with peers, supervisors, and customers

  • Ability to prioritize and manage multiple tasks concurrently

PREFERRED QUALIFICATIONS

  • 4 or more years of practical experience with enterprise-level IT Support

  • Experience with Microsoft Azure, SharePoint, Linux/Mac systems and applications

  • Collaborating with developers (DevOps)

  • Experience with managing projects

To Apply

Please visit our employment page:

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vice President Of Information Technology

King Arthur Flour Company

Posted 2 weeks ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 Meet Us: At King Arthur Baking Company (KAB), we believe in the power of baking to make a difference - for people and the planet. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company. The Vice President of Information Technology leads King Arthur Baking's company-wide effort to translate information (data, content, transactions) into valuable business programs, systems, analyses and actions that help the company achieve its mission and goals. This leader will anticipate business needs and have the capability to see challenges from both a business and IT technical perspective. King Arthur Baking, like most multi-channel companies, is a highly complex business for its size. The company operates, in general, in four different channels, each with its own business model. While we are in the process of business unit integration, each channel has its own set of business processes and requirements. Additionally, there are critical functions and processes that cut across all the businesses that this role will help to expand and scale. Here's What Success Will Look Like: Establishing. You'll establish the IT vision, strategy & goals, successfully execute them, and continually improve and advance them - ensuring careful alignment with the needs of the business Developing. You'll develop of the overall technical operations strategy for King Arthur Baking Company. Advancing. You'll lead the initiatives to advance our platforms and to deliver exceptional experiences for King Arthur Baking Company's user community and customers. To thrive in this role, you have been a leader of both people and processes with deep knowledge of IT, specifically, ERP, HRMS, CRM, and Business Intelligence systems. Words frequently used to describe you: visionary, passionate, respectful, trustworthy, persuader, problem-solver - among others. You have excellent communication skills and a keen sense of curiosity to foster constructive dialogue with, well...everyone! The Location: our corporate campus is in the beautiful Norwich, Vermont area. The position can be exclusively onsite (we'll help with relocation expenses) or could be a hybrid of onsite and remote (within 150 miles of our campus) to allow for onsite work at least 1 - 2 times a month. The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, earned time to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward. Additional Info: Using these business priorities along with a deep understanding of technology capabilities and trends, this position establishes an Information Technology vision, strategy and goals for King Arthur Baking and successfully executes them. She/he is responsible for continually improving and advancing the internal technology platforms and their production to deliver exceptional experiences for KAB's user community and customers. She/he develops and drives the overall Technical Operations strategy requiring oversight of a wide array of disciplines and teams in support of the business. This position requires excellent communication skills coupled with a high degree of curiosity that allow for constructive dialogue with business leaders and others throughout the company. Additionally, she/he will build teams combining business users, IT team members (and consultants as necessary) to effectively deliver results. As a member of the organization's Strategy Team, she/he is expected to participate in establishing the company's goals and long-term strategies as well as strongly represent the company's core values and competencies. SPECIFIC RESPONSIBILITIES: * In collaboration with KAB's Leadership and Strategic Teams, define the overall technology roadmap and continually guide the organization towards that goal; align technology tools with anticipated business needs to support user community and customers. * Lead strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization; evaluate the ROI of said initiatives, assign priorities, establish related cost and timeline estimates, and track budget for the life of the project. * Provide leadership and strategic direction in the development and modification of business processes designed to improve business effectiveness and efficiency; gather input from all stakeholders and define and deliver technology initiatives. * Ensure the highest quality of operational excellence in the management and maintenance of the technical structure necessary to support the digital activities of the organization. * Hire, train, develop, motivate and evaluate staff effectively; focus on career development. Evaluate hiring/contracting of major internal and external IT/IS/ and Web resources. Effectively use available staff in order to have the most impact on the business' critical needs. * Build and lead processes and practices that ensure that the business needs of senior company leaders are understood, evaluated and implemented as appropriate * Working in partnership with business leaders, lead development of business intelligence, data visualization and machine learning capability throughout the company, including ongoing construction and maintenance of our data warehouse * Develop and monitor IT/IS and Web capital expense and operating budgets. * Address complex technical challenges in concert with senior leaders across multiple technical disciplines with solutions that drive measurable results. Define technical standards, policies, procedures and metrics; prioritize necessary organizational enhancements. * Ensure that the company is up-to-date with leading technology solutions and infrastructure and that technologies are flexible, scalable, and based on industry best practices. Provide ongoing updates regarding web development, IS, IT, projects and accomplishments; evaluate the success of implemented projects upon their completion. * Propose necessary maintenance to maintain operations and IT/IS/Web investment. Oversee and direct continual improvement in efficiencies and effectiveness of IT/IS/Web and related operations. Ensure proper documentation for operational processes exist in all aspects of IT/IS and Web. * Research and evaluate third party software for usage to drive efficiency and quality. * Ensure necessary and efficient security and safety environments are maintained. QUALIFICATIONS AND EXPERIENCE: * Bachelor's Degree in Computer Science or related field. A Master's degree in Computer Science or Business Administration is highly desirable. * 15 years of information technology experience; seven or more years in a leadership role is required. * Consumer packaged goods, eCommerce, Catalogue and/or Retail industry experience is ideal. * Experience leading teams responsible for the selection, implementation and ongoing support of ERP, HRMS, CRM and Business Intelligence systems. * Extensive experience in the design, implementation, and ongoing evaluation of technology processes, applications and infrastructure is required. * A demonstrated ability to deliver innovative, successful solutions to a complex environment that includes B2C, B2B and an Omni channel that emphasizes a one to one relationship and leverages social media. * Proven ability to see business needs from both a business and IT perspective * Experience managing teams in a matrixed organization both onsite and offsite; demonstrable track record attracting, growing, and building technical teams in a fast-paced, growing, values-driven organization. * Experience developing and administering budgets commensurate with the scope and size of KAB. * Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. * Substantial exposure to cloud based hardware platforms, enterprise software applications, and outsourced systems. * Experience with systems design and development from business requirements analysis through to day-to-day management. * Excellent understanding of project management and portfolio governance principles. * In-depth knowledge of applicable laws and regulations as they relate to IT. For example: Payment Card Industry (PCI), Personally Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), etc. MINIMUM JOB REQUIREMENTS: * Visionary and passionate leader; high-energy; inspires respect and trust. * Hands-on executive; comfortable rolling up their sleeves and working in a lean, resource constrained environment. * Exceptional follow through; organized, proactive and focused; detail-oriented. * Strong business orientation; can see and resolve IT challenges through a business lens in addition to a technical one * Outstanding communicator; effectively listens to all parties and persuades others with relevant, well-reasoned and informed positions * Excellent collaborator; prized by others for their teamwork * Creative and strategic problem solver; can identify and appropriately address issues as they arise; focuses on solving conflict. * Analytical; can synthesize data and information from multiple sources yet balances intuition and fact-based in decision making * Highly energetic and confident with ego in check. * Demonstrates ability to be accountable for herself/himself and others; is self-aware and works to address areas of development. * Ethical and honest; a representative of the brand, product and company standards * Baking experience ideal; deep appreciation for what makes baking and King Arthur Baking Company special a must * Mission-oriented and inspired by King Arthur Baking Company culture, employee ownership structure and conscious and responsible business practices. There's room at our table for you! Apply today. Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking Company provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position. * Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date. King Arthur Flour Company White River Junction VT

Information Technology Specialist

Resource Systems Group, Inc