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Information Technology Specialist (Network)

Expired Job

Customs And Border Protection Arlington , VA 22201

Posted 5 months ago



Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Enterprise Services, Office of Information and Technology located in Arlington, VA.

Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $68,036.00 (GS-11, Step 1) to $106,012.00 (GS-12, Step 10) with promotion potential to $106,012 (GS-12, Step 10). Apply for this exciting opportunity to provide IT support that strengthens the Department's ability to perform homeland security functions.

In this Information Technology Specialist (NETWORK) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:
Diagnosing and resolving problems in response to customer reported incidents
Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements
Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required
Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance
Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices

Travel Required

25% or less

  • You may be expected to travel for this position.

Supervisory status


Promotion Potential


Job family (Series)

Similar jobs


Conditions of Employment

You must be a U.S.

Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
Primary U.S. residency for the last three years (additional details below)
You may be required to pass a background investigation and/or polygraph
You may be required to pass initial and random drug testing


BASIC REQUIREMENT: Applicants must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail

  • Is thorough when performing work and conscientious about attending to detail.

Customer Service

  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication

  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving

  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include analyzing, planning, integrating and configuring network systems hardware and software installations consistent with existing or planned network infrastructure; diagnosing and resolving network problems; installing, testing, maintaining and upgrading network operating software systems; monitoring functionality, security and integrity of network services.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include providing advice and guidance on a wide range and variety of IT issues; adjusting, modifying and improving IT systems; and diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations.

Substitution of Education for Experience:

GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level.

Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.

There is no education substitution at the GS-12 grade level for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 09/06/2018.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit .

Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for at least three years prior to applying to this announcement:

Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
Worked for the United States government as an employee overseas in a federal or military capacity; or
Been a dependent of a United States federal or military employee serving overseas. Exceptions may be granted if you provide complete state-side coverage information regarding participation in "Study Abroad" programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas. You must provide information and related documentation at the time of application.

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible.

Information about ICTAP or CTAP eligibility can be found . To be considered well qualified under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Bargaining Unit: This position is covered under the bargaining unit.

Overtime: This position may require uncontrollable, unscheduled overtime in excess of the 40-hour work week.

On Call: This position may require the incumbent to be on call 24 hours per day, seven days per week.

Passport: You may be required to obtain and maintain an official passport.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about including your rights and responsibilities.

Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more .

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Customs and Border Protection on Twitter

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, we will use an online self-assessment questionnaire to place you in one of three categories based on your experience, education and training. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.

If you meet the minimum qualifications, you will be placed in one of the following categories:

Best Qualified: Applicants possessing knowledge, skills and abilities and/or competencies substantially exceeding the minimum requirements of the position.
Well-Qualified: Applicants possessing knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position.
Qualified: Applicants possessing knowledge, skills and abilities and/or competencies meeting the minimum requirements of the position. Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. For more information about veterans' preference visit .

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see

Knowledge, Skills, Abilities and Other Characteristics (KSAOs):
Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) in order to successfully perform the duties of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs for this position are:
Knowledge of computer network architecture, topology and protocols used to support office programs and functions to plan, design, develop and integrate network systems consistent with existing or planned network infrastructures
Skill in applying network systems design, development, testing, installation, operations, management and maintenance concepts and methods sufficient to provide network services that support business requirements
Knowledge of functionality and operability of the current operating environment to ensure high reliability and optimal availability of applications and develop solutions to complex operational problems
Knowledge and skill in applying methods and practices for troubleshooting, recovering, adjusting, modifying and improving Information Technology systems and solving complex Information Technology problems

Background checks and security clearance

Security clearance

Drug test required


Required Documents

Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. Your resume must be in English and must include your job titles and a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your hours per week for each position listed. Your resume should also contain your full name, address, phone number, email address, and salary. NOTE: Resumes stored on USAJOBS will not automatically carry over to this announcement. You must upload your resume and any other applicable supporting documentation.
Your responses to the job questionnaire:
Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies see
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a current (or last) performance rating of record of at least fully successful or equivalent; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Are you a veteran? To apply veterans' preference you must submit the following proof of eligibility:
Five Point Preference: Member Copy 4 of your DD 214 reflecting qualifying medal(s) or service period;
Ten Point Preference: Member Copy 4 of your DD 214 and supporting documentation as listed on the (application

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Information Technology Specialist (Network)

Expired Job

Customs And Border Protection