Information Technology Specialist II / Emergency Appointment Homelessness

TYPE OF RECRUITMENT:

OPEN COMPETITIVE - EMERGENCY

FILING DATE:

Friday, May 17, 2024 at 8:30 a.m., Pacific Time (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

EXAM NUMBER:

PH2570B-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II.

DEFINITION:

Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment.

CLASSIFICATION STANDARDS:

Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects.  In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines.  They advise management on the application of information technology to the organization's goals and strategies.  In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities.  They review system plans to ensure that projects conform to the established architecture.  In the project management role, incumbents manage highly complex strategic enterprise IT projects.  Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system.

• Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC).

• Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows.

• Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives.

• Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems.

• Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces.

• Prepares proposals for presentation of projects to DPH leadership for approval.

• Engages the countywide procurement process, if necessary.

• Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed.

• Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge.

• Leads teams of specialized IT professionals in project completion.

• Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC.

• Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks.

• Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective.

• Ensures performance parameters are established to monitor success.

• Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial.

• Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met.

• Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon.

• Contributes to the preparation of contracts in collaboration with County Counsel and the Department's Contracts and Grants office.

• Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP).

• Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable.

• Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables.

MINIMUM REQUIREMENTS:

Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*.

• Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. 

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.   EXAMINATION CONTENT:

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. 

Application and Filing Information

HOW TO APPLY:

Applications must be filed ONLINE ONLY. Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire.  Application filing may be suspended at any time without advance notice.

Many important notifications will be sent electronically to the email address provided on the

application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes.  Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.  Check the website for updated information at https://lacountylibrary.org.

FAIR CHANCE EMPLOYER:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

DO NOT SHARE USER ID AND PASSWORD:

All applicants must file their application online using their OWN user ID and password.  Using a family member or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Exam Analyst

Department Contact Phone: (323) 659-6546

Department Contact E-mail: HRExams@ph.lacounty.gov

Exam Number: PH2570B-EA

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone:  (323) 659-6546

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077