Information Technology Specialist II

WHY JOIN #TEAMRC

WHAT YOU WILL BE DOING HERE AT TEAM RC

This position might be perfect for you if:

• You are friendly, approachable, and enjoy helping others succeed.

• Possess proven experience in providing IT support to staff, including troubleshooting, system updates, and user training.

• You thrive in being a part of a team.

• You possess excellent communication skills and can explain technical concepts clearly and concisely to non-technical users.

• You have experience with basic security tools and technologies for identifying and responding to threats.

• You understand various cybersecurity tools and technologies, such as firewalls, intrusion detection systems, and identity management platforms.

• This job is ideal for those who enjoy staying updated with the latest cybersecurity trends and technologies and can apply this knowledge practically.

• You have strong problem-solving skills and can think critically under pressure in response to security incidents.

• You're looking for a role where you can collaborate with cross-functional teams to enhance overall organizational security.

You Will Be Responsible for:

• Contribute to training initiatives by providing logistical support for sessions on cybersecurity best practices, and possibly delivering prepared training content under supervision.

• Support security project related tasks and day-to-day security operations as assigned, ensuring tasks are completed efficiently and reporting progress to project leaders.

• Serve as a point of contact for city staff regarding security-related questions and issues, providing guidance and support as needed.

• Serve as a point of contact for Police Department for topics relating to Public Safety Video Network and Real Time Information Center.

• Acts as liaison in working with vendors, contractors, and staff to administer projects and activities with the Police Department.

• Installs, administers, and trouble-shoots business class enterprise applications and services, including peripheral devices for the Public Safety Video Network and Real Time Information Center.

• Prepares proposals and professional service agreements in accordance with approved budgets; administers the solicitation and review of bids.

Candidates will benefit by having excellent communication skills, both written and verbal, to effectively convey complex security concepts to a diverse audience, including non-technical stakeholders. Problem-solving abilities are key, especially under pressure, to address and mitigate security incidents swiftly and effectively. Collaboration is also a vital skill, as the position involves working closely with various IT divisions and stakeholders.

Additionally, candidates should demonstrate a commitment to continuous learning and professional development in the rapidly evolving field of IT and Cybersecurity, keeping abreast of the latest trends and threats. This commitment might be evidenced by pursuing relevant professional certifications and staying engaged with the broader IT and Cybersecurity community.

For more information on this position, please visit the job description: Information Technology Specialist II: https://www.governmentjobs.com/careers/cityofrc/classspecs/1212935?keywords=Information%20technology%20specialist%20&pagetype=classSpecifications

Recruitment Timeline

Application Deadline: Monday, March 25, 2024

Application Screening completed by Tuesday, March 26, 2024

Tentative Panel Interview: Tuesday, April 2, 2024

Department Interview: Monday, April 8, 2024

Anticipated Start Date: Monday, May 6, 2024

Ways We Support Our Team RC Family

To learn more about additional Team RC perks, please visit the benefits tab located at the top of the flyer - please note that some perks may not be available for certain positions and may require approval.

ARE YOU QUALIFIED

Education and/or Experience:

High school graduation or G.E.D. is required, including related college-level coursework and technical training and certification in computer technology, equivalent to an Associate degree or higher. Three years of user support and information technology experience in a helpdesk environment is required, including working with equipment specifications, vendor contracts, and performing administrative duties.

Knowledge, Skills and Abilities:

Business class computers and peripheral equipment features, specifications, services, and applications; proposal and project development, and contract administration methods and practices; budgeting procedures and techniques; computer terminology; computer installation, trouble-shooting and repair practices; microcomputer hardware and software; user account administration techniques; information technology resources, Windows and Apple based software, and hardware commonly used by City departments.

Coordinate and lead projects related to computer and peripheral installations, upgrades, and repairs; train and assist users with technology applications and questions and solve technical problems; actively participate on committees and teams; establish and maintain effective working relationships with staff, contractors, vendors, and management; organize and prioritize tasks to meet deadlines; communicate effectively, both orally and in writing; install, operate, trouble-shoot, and resolve problems involving computers and peripheral devices.

Certification as a Microsoft Certified Solutions Associate (MCSA) for the current desktop operating systems version is highly desirable.

Possession of or ability to obtain an appropriate California driver's license and a satisfactory driving record.

In accordance with California Government Code Section 3100, City of Rancho Cucamonga employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State.

WHERE DO YOU GO FROM HERE

APPLICATION PROCESS

All applicants are required to apply online at www.cityofrc.us. This recruitment is closing on Monday, March 25, 2024, or until a sufficient number of applications have been received. Please see the above timeline for additional information.

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to the completed application form as supplemental information but will not be accepted in lieu of an official application form. Applications will be screened, and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain, candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.

Successful candidate will be required to:

• Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America; and

• Pass a pre-employment medical exam.

• Degree verification

• Provide proof of a valid California driver's license and be insurable.

• Pass a reference and background verification. References will not be contacted until mutual interest has been established.

If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.

The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.

Disclaimers

The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act, please click here (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader). There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.

• Retirement

• California Public Employee's Retirement System (CalPERS)

• Medical - $1,325 per month City paid

• Dental

• City paid

• Vision

• City paid

• Deferred Compensation

• City will match up to $50 per month and 1% of monthly base salary per month

• Life Insurance - $30,000 City paid

• Vacation

• 80 hours per year increasing to 180 hours after 15 years of service. Buyback option of up to 160 hours per fiscal year.

• Holidays

• 14 paid holidays, including three discretionary holidays

• Sick leave

• 120 hours per year

• Personal Leave

• 40 hours of sick leave or vacation time may be used for personal leave per fiscal year

• Bereavement Leave

• 80 hours of paid bereavement leave as needed and an additional 40 hours if leave is related to specific relatives outlined in the MOU.

• Tuition Reimbursement - $3,300 per fiscal year

• Long-Term Disability (LTD)- City paid

• Flexible Spending Account (FSA)- Medical and Dependent Care available

Additional Team RC Perks

• Flexible work schedule

• Remote work

• Bring your dog to work

• Baby on board

• Dress for your day

• RC cares

• Payroll deduction for Camp Cucamonga Summer Camp

• Lunch and learns

• Corporate discount rate at 24 Hour Fitness

• Access to our on-site gyms at City Hall and Public Works (equipment includes treadmills, weights, Peloton bikes, elliptical etc.)

• Jet Dental - an onsite dental service

• Employee Assistance Program (EAP)

• Employee wellness and development programs

• Take your kid to work day, Health Fair, Staff development day, Leadership academy, Take your co worker to work day, Know your numbers)

• City tour

• New employee Mixer and welcome basket

• Employee activities committee

01

Please describe your experience working in an IT environment, particularly focusing on security-related tasks. Highlight any examples where you have used your skills to strengthen your organization's security posture.

02

Please elaborate on a particular security-related project you were involved in during a previous position. Discuss the skills, tools, or methodologies you utilized to achieve your objectives and outline the resulting outcome.

Required Question

Agency City of Rancho Cucamonga

Address 10500 Civic Center Dr.

Rancho Cucamonga, California, 91730

Phone (909) 774-2418

Website http://www.cityofrc.us