Job Description and Duties

Telework is Available

Under direction of the Information Technology Manager I (ITM I), the Information Technology Specialist I (ITS I) performs a wide variety of tasks requiring regular innovative problem-solving within broadly stated and non-specific guidelines in Software Engineering and System Engineering and Client Services. The ITS I is responsible for customer service and technical support in the areas of workstation hardware, mobile phone support, software configuration and security, operating system image management, software configuration implementation and release management, remote administration and hardware refresh projects. The services, including sensitive and confidential material are provided to all levels of staff. Systems Access Services provides connectivity, mobility and applications for workstations as well as shared storage and printing services for the enterprise. Systems Access Services also provides research, design, test and implementation of software systems issue resolutions and root cause analysis. The ITS I is responsible for assisting with the success of the System Access Services team by providing excellent customer service during the delivery of the following tasks.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Required occasional off-shift work and weekends, including holidays.

• Occasional travel is required to perform assigned duties, attend training, or provide customer support.

• Must be able to move up to 40 pounds for short distances.

• Must crawl on the floor and under furniture to connect various computer cables.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-436673

Position #(s):

695-312-1402-378

Working Title:

Technical Lead

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,139.00 - $8,228.00 A

$6,751.00 - $9,048.00 B

$7,413.00 - $9,932.00 C

of Positions:

3

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8AM - 5PM

Work Week:

Monday-Friday

Department Information

The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Department Website: https://cdt.ca.gov/career-opportunities/job-openings/

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ must be typed, single spaced, 12-point Arial font, use normal 1' margins, and no more than one (1) page in length. Must provide a header with your name and position you are applying for within the middle of the header. The SOQ should include specific examples of your education, training, and/or experience.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

• Describe your experience and skills delivering exceptional IT customer service and provide examples of how you have provided quality service.

Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/8/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Technology

Attn: Teresa Cuellar RPA 23-378/JC436673

Selection Services Unit

P.O. Box 1810

Rancho Cordova, CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Technology

Human Resources

10860 Gold Center Drive

Rancho Cordova, CA 95670

Teresa Cuellar RPA 23-378/JC436673

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications -

Please see "Special Requirements" section for further information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of customer service and support principles in an IT environment.

• Knowledge of information systems study, design, programming and coding

• Knowledge of computer architecture (CPU, memory allocation, peripheral devices, 1/0, etc., in order to perform technical support functions) including knowledge of device diagnostics and tuning tools.

• Knowledge of PowerShell

• Knowledge of Windows OS (Windows 10, Windows 11 and MacOS)

• Knowledge of Microsoft 0365 and Microsoft Office

• Knowledge of Windows Server OS (Server 2012, Server 2016, Server 2019)

• Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new software.

• Knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems.

• Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.

• Ability to design, test, modify, install, evaluate, upgrade, configure, troubleshoot, and maintain customer hardware and software on servers, desktops and laptops.

• Ability to participate in the research, evaluation, and testing of hardware and software products and systems solutions.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://cdt.ca.gov/career-opportunities/job-openings/

Hiring Unit Contact:

Travis Dusenberry

(916) 306-3748

Travis.Dusenberry@state.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 898-0119

eeo@state.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

The Fine Print

When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box; otherwise, your application may not be processed.

If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.

Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678

Note: Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.