You will serve as an Information Technology Specialist (Customer Support) in the Navy Region Southwest N65 of NAVAL AIR STATION LEMOORE.
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You will ensure customer satisfaction of hardware and software functionality and teh quality of implementing instructions.
You will respond to customer requests for all computer-related difficulties, analyzes, and evaluates problems, and provides recommended solutions.
You will apply configuration management disciplines to document the functional and physical characteristics of a system, network, or product during its life cycle.
You will review propsed Information Management System or IT solution for consistency with customer and/or regional operational requirements.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
2210 Information Technology Management
HelpRequirements Conditions of Employment
Must be a US Citizen.
Must be determined suitable for federal employment.
Must participate in the direct deposit pay program.
New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
You will be required to obtain and maintain a current valid United States driver?s license.
You must obtain and maintain required DOD 8570 IA training, requirement certification, at a minimum "Network+", A+, or SSCP for this designated Information Assurance Technical (IAT) Level I and to obtain certification at Level II within 6 months.
You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area Intermediate level II within 6 months of appointment.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Advising customers on the hardware/software required to support their mission; 2) Troubleshooting problems that exist and/or assisting in their resolution; 3) Applying cost-benefit analysis principles to advise customers on which technology would be most cost effective to meet their requirements; 4) Providing Information Management and Information Technology services to corporate structures and commands. NOTE: This experience must be fully supported in your resume to be considered for this position. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Ph.D. or equivalent doctoral degree
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
Department Of Defense