Information Technology Specialist (Computer Services Manager)

Department Of Justice Philadelphia , PA 19107

Posted 2 months ago

  • Duties

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Duties

Summary

Why work for the Federal Bureau of Prisons?

You can have a meaningful career with an agency that truly values a diverse workforce. You will find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring federal offenders serve their sentences of imprisonment in facilities that are safe, humane, and provide reentry programming. Employees at correctional facilities perform correctional work regardless of their specific occupation.

Learn more about this agency

Responsibilities

Responsible for directing the activities of the computer services department.

Oversees implementation of new system hardware and software and develops operating procedures.

Monitors the ongoing operation of a complex network environment with a large number of users in an installation and ensures corrective action to restore operational service is accomplished.

Analyzes equipment and software reliability and utilization reports for large, complex equipment and software systems to identify and correct problem areas and to establish computer and telecommunications performance levels.

Serves as a security project officer at an organizational level having complex network environments with large numbers of users.

Performs feasibility studies in order to develop or modify information systems to meet user network and/or telecommunication requirements.

Prepares testing and implementation plans that establish test criteria and data for network interoperability to ensure all program modules and outputs for assigned project are tested for completeness and accuracy.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Travel Required

Occasional travel

  • Travel may be required for training.

Supervisory status

Yes

Promotion Potential

12

  • Job family (Series)

2210 Information Technology Management

  • Requirements

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Requirements

Conditions of Employment

  • U.S. Citizenship is Required.

  • See Special Conditions of Employment Section.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

Qualifications

To be considered for the position, you must meet either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.

Education:

There is no substitution of education for specialized experience at this grade level.

Experience:

You must have IT related experience demonstrating each of the four competencies listed below.

  • Attention to detail
  • Is thorough when performing work and conscientious about attending to detail.
  • Customer Service
  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral communication
  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving
  • Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

  • Developing and maintaining procedures for networks, system operations, and product assembly and installation.

  • Experience overseeing function tests of the hardware/software to resolve technical problems and ensuring appropriate on-site repairs.

  • Experience recommending methods and procedures and coordinating corrective action to optimize utilization of present equipment.

  • Experience preparing programming specifications for implementation by computer programmers. Specifying inputs and outputs, appropriate data structure, module interface plans, detailed layout of files, and test plans.

  • Experience coordinating interface with programmers and functional area specialists and advising on problem resolution.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

Your eligibility for consideration will be based on your responses to the questions in the application.

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

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Information Technology Specialist (Computer Services Manager)

Department Of Justice