Information Technology Specialist (Computer Aided Dispatch - Cad)

The Broward County Board of County Commissioners is seeking qualified candidates for an Information Technology Specialist (Computer Aided Dispatch section) within the Regional Emergency Services and Communications Technology Division.

The position is responsible for the mission critical public safety client applications, as well as, server and network infrastructure used to support the operation of the County wide Computer Aided Dispatch (CAD), Mobile Data, and Records Management Systems.

Duties include delivery of emergency communication and technology services to Broward County's first responders, creating tactical/ strategic plans for short and long term goals, analyzing work procedures, planning, recommending and implementing solutions and automation enhancements.

Work involves developing, implementing, and maintaining policies, procedures, guidelines, and protocols for the Regional Public Safety Application systems (CAD, AVL, Mobile Data, Law Records, Fire Records, etc.), in cooperation with staff from the County, Sheriff, Municipal Police, and Municipal Fire Departments, as well as, other related regional public safety departments.

Knowledge and familiarity with advanced computer software applications and hardware components, and the principles, methods and procedures of modern police, fire, and emergency medical services.

Strong written, verbal, interpersonal and presentation communication skills.

Experience with performing research, data analysis, and feasibility studies in order to submit technical and management reports.

Experience with providing client laptop and desktop hardware support and administration.

Experience with database administration.

Virtualization Administration Certifications (Citrix, VMWare, HyperV, or closely related application).

Project Management Certificates (PMP, PgMP, or closely related field.

Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt)

Network Administration Certifications (CCNA, CCIE, CISSP, or closely related field)

Database Administration Certifications (SQL, Oracle, or closely related application)

Presentation or Training Skills in Mission Critical Public Safety Services and Applications

Software or Application Programming Skills

Technical Writing or Documentation Skills

General Description:

Manages large scale information technology projects.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience Requirements:

Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience.

Special Certifications and Licenses

Possession of or eligibility to obtain basic FCIC/NCIC certification.

Possession and maintenance of a valid Florida Driver's License.

Preferences:

• Master's Degree or higher in Electrical Engineering,  Business Administration, Computer Science, MIS, or closely related field.

• Virtualization Administration Certifications (Citrix, WMWare, HyperV, or closely related application)

• Network Administration Certifications (CCNA, CCIE, CISSP, or closely related application)

• Database Administration Certifications (SQL, Oracle, or closely related application)

• Project Management Certificate (PMP, PgMP, or closely related field)

• Six Sigma Certificates (Green Belt, Black Belt, or Master Black Belt)

• Presentation or Training Skills in Mission Critical Public Safety Services and Applications

• Technical Writing or Documentation Skills

• Software or Application programming Skills

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Competencies

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

• Customer focus: Building strong customer relationships and delivering customer-centric solutions.

• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.