State Of New York Latham , NY 12110
Posted 5 days ago
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Review Vacancy
Date Posted 07/02/24
Applications Due07/16/24
Vacancy ID162108
Basics
Schedule
Location
Job Specifics
Contact
NY HELPYes
AgencyAttorney General, Office of the
TitleInformation Technology Specialist 2 (NY HELPS)
Occupational CategoryI.T. Engineering, Sciences
Salary Grade18
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 10%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address 10 British American Blvd
City Latham
StateNY
Zip Code12110
Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Non-Competitive Minimum Qualifications:
OR
OR
OR
Competitive Minimum Qualifications:
Preferred Qualifications:
Duties Description The Information Technology Specialist 2 will be a member of the Client Services group. The incumbent will be responsible for answering Service Center calls from OAG Staff. Candidates must possess strong communication and customer service skills. Job duties include phone support for users statewide using remote tools to offer one-on-one assistance. In additional conducting on-site support with the customers may be required. The goal is to provide same day problem resolution. Any unresolved problems are routed via our ticketing software (ServiceNow) to the appropriate group for resolution. Duties include but are not limited to:
Provide courteous level 1 and 2 support to end users through our phone and email system within the OAG's internal IT helpdesk (IT Client Services Call Center) .
Comprehensively monitor, document and update incidents as needed within the IT Client Services Call Center ticket tracking system (Service Now).
Responsible for reviewing and referring unresolved issues to the appropriate second and third level groups for resolution.
Follow up with IT groups that aged tickets are being properly followed up with the customer.
Provide a proficient working knowledge of Windows 10 OS in a Windows Active Directory environment.
Provide end user support for Microsoft O365, along with other Microsoft applications (Outlook, Word, Excel, OneDrive).
Assist the end user in virtual tele-conferencing software (MS Teams, WebEx and Zoom).
Troubleshoot software products installed on AG equipment.
Perform other duties as assigned.
Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.
Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources Management Bureau
Telephone 5187762500
Fax
Email Address hr.recruitment@ag.ny.gov
Address
Street Office of the Attorney General, Human Resources Managment Bureau
The Capitol
City Albany
State NY
Zip Code 12224
Notes on ApplyingTo apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include the Vacancy ID # 162108 and job title in the subject of your email.
Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.
For more information about the Attorney General's Office visit www.ag.ny.gov.
State Of New York