Campus/Location: University Park Campus Campus City: University Park, PA Date Announced: 11/27/2019 Date Closing: open until filled Job Number: 92283 Level/Salary Band:
Work Unit: Information Technology Department:
Infrastructure Customer Experience Full/Part Time: FullTime
The Solution Engagement Team in Infrastructure Customer Experience, a unit of Enterprise IT, is seeking a highly motivated Information Technology Project Manager with a passion for providing professional customer service and operational excellence. The Project Manager will work with customer units in release and transition engagements to transition current customer solutions to a variety of Infrastructure Services.
Such migration projects could include physical, virtual, or cloud infrastructure migration opportunities. The successful candidate will demonstrate excellent problem-solving skills, apply best practices in project management and transition methodologies (such as PMBOK or Agile). As a Project Manager leading change initiatives, the candidate is also required to demonstrate excellent communication and analytic skills to understand how to best orchestrate a successful transition for the technical resources involved, and for operational and secure outcomes for the customer. In orchestrating the change, the candidate will also team with business analysts, business relationship managers, service managers and organizational change management professionals.
Interested candidates will need to adapt to and quickly learn new systems, technologies, and uphold a commitment to security best practices. Onboarding a customer to new solutions will require an understanding of ITSM processes (Request, Change, Release Management); and the ability to lead collaborations with peers in the evaluation, development, and implementation of new and improved processes and solutions, always with an eye towards continuous service improvement. This job will be filled as a level 2, or level 3, depending upon the successful candidate's competencies, education, and experience.
Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs. The required knowledge, skills and behaviors for this position include: collaborating with and supporting transition team members in a diverse setting; strong verbal and written communication skills, including transition project documentation; a proactive approach to provide a superior customer experience to business partners that depend on the service; possess a strong desire to analyze/diagnose problems, maintain flexible, yet critical thinking abilities under pressure; and demonstrate strong time-management skills. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
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