Information Technology Network/Telecom Technician IV (Ccc)

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.

The Santa Clarita Community College District/College of the Canyons is seeking a full-time Information Technology Network/Telecom Technician IV (Canyon Country Campus) in the IT division.

Salary placement will be on Range 36 of Classified Represented Salary Schedule B. Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($6,326.00 / $6,722.00 / $7,092.00 per month) of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

Position Description:

Under the direction of the Executive Director of Infrastructure and Information Technology, the Information Technology Network/Telecommunications Technician assures the reliable and efficient operation of the District's voice (PBX/VoiP) and data network in support of administrative and instructional programs. Assures that information systems needs of district staff are met in a professional and timely manner. Provides training to hourly staff and small groups of college employees. Performs a variety of skilled and technical duties related to the installation, configuration, maintenance, repair, and upgrade of the network and communications infrastructure. Performs other related duties as assigned.Essential Duties:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1.Assures the reliable and efficient operation of the District's voice (PBX/VoiP) and data network connections in support of administrative/instructional programs and to support users in departments and offices throughout the campus.

2.Assists with the planning, coordinating and execution of District network, voice and infrastructure projects with the IT staff, vendors, and outside contractors to accommodate.

3.Utilizes District help-desk system to log requests and track resolution of problems.

4.Performs installation, scheduled maintenance and upgrades of the District's data network and PBX phone systems.

5.Diagnoses and resolves issues related to phone voicemail and network systems; install and troubleshoot structured cabling; workstation connections; isolate software from hardware problems; repairs equipment or refers to appropriate technicians or outside agencies; drives to various sites to conduct work.

6.Troubleshoots telecommunications and network technologies to ensure proper operation and connection to the campus infrastructure both wired and wireless.

7.Operates testing and measurement devices including phone butt set, Fluke diagnostic tools, computer diagnostic software and other specialized instruments used in the repair and maintenance of network equipment and connected peripherals.

8.Consults with various departments to determine current and future technical needs; works with faculty and staff on acquiring equipment for evaluations and purchase.

9.Works in a team environment with other members of the Information Technology staff to maintain the district's communications infrastructure and support users in departments and offices throughout the district.

10. Maintains documentation including diagrams, log files, configuration files, and cabling infrastructure maps.

11. Maintains a current and accurate inventory of telecommunications and network equipment and licenses utilized by the district.

12. Connects and troubleshoots common issues with computers, phones, IoT devices and supporting technologies to the campus network including cabling and network protocol configuration.

13. Provides set-up, support, and troubleshooting for telephone handsets, voicemail system, Virtual Private Network (VPN) connectivity, network hardware, and related software applications.

14. Provides direction to part-time employees and coordinates workload with the technicians in the lower technician classifications. Assists in the training of employees in the lower technician classifications.

15. Drives to various locations to install, modify, and troubleshoot new and existing telecommunications and network equipment.

16. Attends a variety of meetings as assigned; maintains current knowledge of technological advances in the field.

17. Performs other related duties as assigned.

Demonstrated Knowledge and Abilities:

Position requires knowledge of:

• Legacy phone systems including PBX, POTS, voicemail, Cabling and connectivity requirements.

• Computerized and electronic equipment including computers, peripherals and other related office equipment.

• Principles of training and basic instruction reinforcement techniques for providing direction in the use of computers and software. • Understanding of network and routing protocols such as TCP/IP, DNS, DHCP, OSPF, and SMTP.

• Working knowledge of commercial software packages and operating systems including but not limited to the Microsoft Windows current and previous operating systems, Microsoft Office, Internet Explorer, Microsoft Outlook, and Mac OS.

• Computer hardware peripherals including but not limited to scanners, digital cameras and printers.

• Network switches, routers, and wireless access points.

• Computer networking equipment, testing devices and cabling standards.

• Information systems technology and terms including recent developments in networking and computer technology.

• Methods and procedures used in the maintenance and repair of electronics systems and instruments.

• Network Monitoring software, procedures, and best practices.

• Oral and written communication skills.

• Interpersonal skills using tact, patience and courtesy.

Position requires ability to:

• Plan, schedule and perform simple and complex user support activities in an organized manner.

• Use initiative and problem-solving skills in carrying out responsibilities.

• Install, configure, diagnose and resolve network problems.

• Install and configure computer software.

• Keep detailed, precise records and handle correspondence effectively.

• Work and communicate effectively and cooperatively with students, Computer Support staff and other District staff.

• Work independently while meeting schedules and timelines.

• Demonstrate interpersonal skills using tact, patience and courtesy.

• Pull, terminate and test voice and data cabling.

• Maintain current knowledge of technical advances in all areas of responsibility.

• Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and the community.Minimum Requirements:

Education:

Education equivalent to an Associate's degree (60 semester units) from an accredited institution (including trade school) is required. Two years direct experience in addition to that identified above may be substituted for each one year (30 units) of college.

Short-term workshops will not be accepted as fulfilling any part of the education requirement.

Experience:

Three (3) years full-time experience providing technical user support services maintaining, supporting, monitoring, and troubleshooting network and/or telecommunications equipment.

Physical Characteristics:

Positions requires lifting and stack objects up to 50 pounds; occasionally and frequently exert 10 to 20 pounds of force to lift, carry, push, pull, or otherwise move objects; vision to read various materials; bending at the waist, kneeling or crouching; reaching overhead, above the shoulders and horizontally; climbing ladders and working from heights; sitting plus frequent periods of standing and walking, which may include climbing staircases, kneeling and crawling; work on rooftops, in ceilings, crawl spaces, and underground communication tunnels; perceiving the nature of sound, utilization of near and far vision, depth perception, providing oral information, and possessing the manual dexterity to operate computers and related equipment; handling and working with various materials and objects which are essential aspects of this position; dexterity of hands and fingers to operate a computer keyboard, testing equipment and power tools; and travel from site-to-site.District Classified Employee Benefits:

Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.

Conditions of Employment:

Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

Board of Trustees approval.

Official, sealed academic transcripts are required upon offer of employment.

APPLICATION AND SELECTION PROCESS:

Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

• Online District CLASSIFIED Application.

• Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.

• Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.

• Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.

• Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.

• Supplemental Questionnaire. Please answer the following questions as part of your application packet.

• Do you possess an Associate's degree or higher from an accredited institution (including trade school)? If so, please provide a legible copy of your college/university/trade school transcript in your application packet, which clearly shows your coursework and your degree(s) earned. (Copies of diplomas are not acceptable in lieu of college transcripts. Short-term workshops will not be

• accepted as fulfilling any part of the education requirement.) If you do not possess an Associate's degree and are using additional years of work experience in lieu of semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience. Please provide in your application packet any formal education and/or certifications you may have in the field of Telecommunications, Networking, or IT.

• Please describe your hands-on experience supporting a local area network and/or phone system including traditional PBX and VoIP. Include employer name(s), your position title(s), dates of employment, full-time or part-time status (% of time or number of hours worked per week), and your roles and responsibilities. Please provide your total years of full-time equivalent experience you have in these fields.

• Briefly describe any formal education, training or certifications you may have that relate to telecommunications, networking or IT.

• Describe your experience in supporting telecommunications and networking infrastructure including but not limited to: Structured Cabling, Telecommunications (PBX and/or VoIP), Associated Protocols (POTS, SIP, IP, DNS, DHCP, etc.).

• Please list your experience maintaining or supporting telecommunications solutions such as Call Centers, ACD Applications, Auto Attendants, Call Reporting or VoIP Solutions.

• Please list the any enterprise telecommunications and network equipment you have supported, or maintained.

• Please describe your experience in maintaining a variety of records, files, and databases. Please give examples of your spreadsheet and database management experience.

• Please describe your ability to work successfully in a multicultural, diverse environment.

• Why do you want to work in this staff position at College of the Canyons?

• Letters of reference are optional.

Please note:

• Skills evaluation of candidates for interview may be required.

• Travel and relocation expenses are the responsibility of the applicant.

• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.

• "Experience" generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant's responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.

• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.

• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).

• Applicants are encouraged to apply online. If you need assistance with the application process, contact:

Human Resources Office

(661) 362-3427

TTY/TDD (661) 362-5178 or visit our website at

www.canyons.edu/administration/humanresources

It is the applicant's responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews between the weeks of April 29, 2024 and May 6, 2024 and conduct final interviews between the weeks of May 6, 2024 and May 13, 2024. This is an estimated timeline and is subject to change.

Interviews may be conducted in-person or remotely via Zoom.

Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled.

This recruitment may be used for future vacancies.