Information Technology Manager

Principal Function: The IT Manager is responsible for overseeing and streamlining information system operations in alignment with the business objectives of Conner Prairie. This position plans, coordinates, directs and designs all IT-related activities of the organization as well as provides administrative direction and support for daily operational activities of the IT Department.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Benchmark, analyze and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

• Authorize and direct the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PC's, telephone systems, operating systems, hardware, software and peripherals based on departmental needs.

• Negotiate and administer IT vendor, consultant and service contracts.

• Purchase of and setup for new employee workstations and replacements based on individual departmental needs.

• Ensure software updates are installed timely on computers within organization.

• Field and resolve all IT-related issues.

• Coordinate the resolution of issues involving computer hardware, communications software or computer applications.

• Supervise IT-related preventative and proactive maintenance.

• Manage the setup and deletion of access to systems including Conner Prairie emails and drives.

• Approve and coordinate all IT projects.

• Oversee online IT ticketing system (Clickup) to prioritize and resolve IT requests.

• Ensure security and confidentiality within IT-related processes.

• Support Microsoft Windows-based operating systems.

• Track and maintain IT asset inventory.

• Create and update all IT, security and networking policies and procedures.

• Train staff on new and existing IT systems and features.

Key Qualifications:

• Excellent customer service skills.

• Independent problem-solver that is self-directed and requires minimal supervision.

• Strong knowledge of cloud technologies, internet, networking, firewalls, routing and switching.

• Well-organized with a sense of urgency to quickly and accurately resolve IT requests/problems.

Supervisory Responsibilities: This job will supervise one (1) Part-Time Flex IT Support Specialist position.

Education and/or Experience: Associate degree or higher level of education in the area of Computer Science or related degree and/or two years of IT-related experience or equivalent work experience to meet qualifications of position.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

• Customer Service Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one's emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others' ideas and tries new things.

• Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Diversity Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality/Quantity Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.

• Safety/Security Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Attendance/Punctuality/Dependability Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management's direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies To perform this job successfully, employees in this job should demonstrate the following competencies:

• Adaptability

• Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

• Technical Skills

• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Initiative

• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand, walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; and frequently stoop, kneel, crouch or crawl

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is occasionally exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.

Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.