Information Technology (It) Technical Analyst III

Description

The Resident Services IT (RSIT) division within Resident Services department is seeking an IT Technical Analyst III to join their team. Members of this team work together to deliver technical support to customers in the Resident Services line of business and business partners. This position will work closely with IT staff and other business partners to create and support Resident Services infrastructure, hardware, technical equipment, and systems/applications/solutions for Resident Services. This work can involve developing and improving processes, establishing governance best practices, developing, and maintaining test environments and planning, translating business and technical requirements, testing applications, documenting, implementing, and troubleshooting IT solutions, supporting established security solutions, and managing relationships with vendors and consultants on IT related contracts.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours:

This position is hybrid and will be performed both on-site at the Government Center at 300 South Sixth Street, Minneapolis, MN 55487 and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 5 p.m., with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position:

This is a full-time, benefit earning position.

This position is internally classified as an Information Technology (IT) Technical Analyst - Level III. Click here to view the job classification specification.

At this time, employees may be eligible to receive an additional cash merit of up to $2,246.99 that can be earned annually based on performance.

In this position, you will:

• Serve as primary technical contact to our business partners for support issues around identified systems.

• Ensure consistent performance of critical IT systems enforcing, development or advising development of policies, guidelines, processes, and security roles.

• Provide insight, expertise, technical vision, and leadership on maintenance, troubleshooting and systems upgrade.

• Support the timely development of tools, reports, functions, and other features as requested by management that result in improved functionality and user experience.

• Recommend network, software, application, computer hardware, and service and system changes.

• In collaboration with others, troubleshoot technical issues and resolve problems relating to system, network, database and other large-scale systems and environments.

• Research new technologies and industry trends and provide direction and subject matter expertise to leadership on decision making for county owned and operated systems.

• Evaluate user needs, define technical problems, and work with other IT technical teams to determine solutions.

• Administer and support Elections, Service Centers, Examiner of Title departments with tickets on desktops, laptops, and servers including hands on troubleshooting.

• Collaborate and support other project team members such as business analysts, project managers, developer/technical analysts, and business partners to ensure business needs are analyzed, documented, and IT procedures are effectively implemented.

Need to have:

• One of the following:

• Eight years or more of information technology experience.

• Completion of approved IT Hennepin County internship and six years or more of information technology experience.

• Completion of five college/vocational technical technology courses and six years or more of information technology experience.

• Associate's/vocational/technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and six years or more of information technology experience.

• Bachelor's degree in an information technology field and four years or more of information technology experience.

Nice to have:

• Certification in IT Infrastructure Library (ITIL), Azure, IIS Administration, CompTIA+ or other certifications related to the position.

• Experience:

• Providing end-to-end customer support ranging from identifying problems, troubleshooting, and debugging, system integrations and/or application implementation/upgrades.

• Working on projects that involve system integrations, data migration, and/or application implementation/upgrades.

• Supporting critical systems, researching, testing, implementing, onboarding, and supporting software and applications.

• Evaluating user needs, defining technical problems, and working with other IT technical teams to determine solutions.

Knowledge of IT Infrastructure (i.e., servers, network, and security setup).Knowledge of installing, configuring, managing servers, computers (desktop, laptop, printers, scan devices), and vendor equipment.

About the department:

Resident Services IT (RSIT) manages the overall technology for the Assessor's Office, Elections Department, Service Center Department, Library, and Examiner of Titles, in addition to the Land Information and Tax Services Department which includes the Strategy and Support Division, Recorder and Registrar of Titles Office, Survey Division and Property Tax Division.

RSIT serves our customers through strong partnerships, advocacy, business competency and technical expertise. Our mission is to be a strategic technical liaison, bridging our customers' business objectives with the county's technology mission.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

If you have any questions, please contact:

Pajoua Chang

Pajoua.Chang@hennepin.us

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is hybrid and will be performed both on-site at the Government Center at 300 South Sixth Street, Minneapolis, MN 55487 and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 5 p.m., with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

Are you willing and able to meet these requirements?

• Yes

• No

02

Which of the following options best describe your education and IT work experiences? Check all that apply.

• I have eight years or more of information technology experience

• I have completed an approved IT Hennepin County internship and six years or more of information technology experience

• I have completed five college/vocational technical technology courses and six years or more of information technology experience

• I have an associate's/vocational/technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and six years or more of information technology experience

• I have a bachelor's degree in an information technology field and four years or more of information technology experience

• None of the above

03

How many years of full-time equivalent information technology experience do you have?

• I do not have this experience

• Less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more, but less than 8 years

• 8 years or more

04

Describe your education and full-time equivalent IT work experiences, referencing jobs listed on your application/resume. Include applicable technologies used, processes followed, and steps taken. If you do not have this experience, type "None" in the space provided.

05

Which of the following certification(s) do you have? Check all that apply.

• Azure

• CompTIA A+

• IIS Administration

• IT Infrastructure Library (ITIL)

• Other related certification

• None of the above

06

If you selected "Other related certification" in the previous question, please include the name of the certification(s) you have completed. If you do not have other related certification(s), type "None" in the space provided.

07

How many years of experience do you have providing end-to-end customer support ranging from identifying problems, troubleshooting, and debugging, system integrations and/or application implementation/upgrades?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

08

Describe your experience providing end-to-end customer support ranging from identifying problems, troubleshooting, and debugging, system integrations and/or application implementation/upgrades, referencing jobs and dates listed in your application/resume. If you do not have this experience, type "None" in the space provided.

09

How many years of experience do you have working on projects that involve system integrations, data migration, and/or application implementation/upgrades?

• I do not have this experience

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more

10

Describe your experience working on projects that involve system integrations, data migration, and/or application implementation/upgrades, referencing jobs and dates listed in your application/resume. If you do not have this experience, type "None" in the space provided.

11

Which of the following areas do you have experience with? Check all that apply.

• Administering and maintaining Windows, Security, and Corrective Action Measures

• Administering servers, computers, and/or vendor equipment

• Analyzing and implementing SQL queries and statements

• Defining standards and governance of processes and supporting technology

• Monitoring complex systems and SAAS applications

• Operating Windows PowerShell Scripting

• None of the above

12

Describe your experience in the areas you have selected in the previous question, referencing jobs and dates listed in your application/resume. If you do not have this experience, type "None" in the space provided.

13

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

14

For the recruitment source selected above, please provide the specific name of the person, website, or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs