Colorado Springs Utilities Colorado Springs , CO 80928
Posted 5 days ago
Information Technology (IT) Supervisor
Job Type: Supervisor/Manager
Pay Range $125,278 to $156,603
Location Colorado Springs, CO
Date First Posted 6/24/24
Applications are being accepted until: 7/9/24
Information Technology (IT) Supervisor
Colorado Springs Utilities is looking to hire an Information Technology Supervisor to join our team. If you are an experienced, IT professional looking for the opportunity to ideate and innovate with technical professionals in a dynamic environment this job is for you.
In this job, you will be responsible for system analysis, project support, and business engagement leading a team supporting our on-premises and cloud-based solutions systems management and monitoring. You will also lead the team in reviewing, planning, and designing organizationally impacting systems ensuring redundancy, resiliency, and disaster recovery while meeting all business requirements.
Key areas of focus:
Collaborate effectively with all CSU IT teams and internal/external Business Partners to ensure the right technology solutions are selected to move the enterprise forward. Create a "can do" culture
Proactive business engagement and capability mapping working with a team of Business Systems Analyst
Provide thought leadership in Cloud Computing and DevOps leveraging this to shape the strategy, architecture, design, and implementation of the Enterprise impacting solutions
Work with technology supervisors to execute the contract, purchase, and plan the onboarding of new technology solutions
Lead a team of business systems, and applications analysts working closely with the Enterprise Architecture, and IT Operational teams to ensure solutions are technically sound meeting all must-have business, and Cyber requirements
Ensure quality design, implementation, integration, and administration of IT systems, computer applications, and related programming.
Monitor and measure the team's service level agreements (SLAs) and project deliverables. Produce reports detailing systems performance and utilization
Utilize oral and written business communication skills to coach and train staff and work with Human Resources to address any performance concerns, as needed
Supervise staff with hiring and pay recommendations, make work assignments, meet deadlines, and evaluate the performance
Project manage initiatives/projects within the unit and mentor team members to do the same
Research information technology advancements and industry trends against the unit's technology and capacity need to forecast equipment and support needs
Evaluate server/storage technology product providers through research and cost/benefit analysis on server/storage products, services, protocols, and standards
Monitor vendor services and performance in accordance with those agreements
Review/approve/pay bills and invoices and prepare/manage/report the unit's budget
Compliance with all Colorado Springs Utilities (CSU) regulatory requirements is also a significant component of the position
Who you are: You will bring a bachelor's degree in Computer Technology, which is preferred, as well as experience in a leadership role within information technology as you will lead and direct the efforts of a team of technical professionals. You must have the ability to inspire, motivate, develop, and coach technical professionals, and the ability to collaborate and communicate professionally to all levels within the organization, either up or down, is necessary. We are also looking for the following so please make sure to highlight on your resume/application:
Demonstrated success in working with customers within a fast-paced environment
Demonstrated ability to work effectively in cross-functional teams and prioritize customer needs
Extensive experience across all aspects of IT operations and management
Proficient in installation, maintenance, operation, tuning, and troubleshooting of enterprise technology environments
Skilled in ServiceNow platform usage, including CMDB management, Change Management, HR Service Delivery, Customer Service Management, Automation Engine, and IT service delivery
Familiarity with cloud solutions and services (e.g., Azure, Amazon Web Services)
Experience supporting highly available environments
ITIL Certification: Certified in ITIL VI
Proficient in IT service management, Service Level Agreement negotiations, and product lifecycle management
The military job codes/duty codes most closely related to this role are: 25A, 25G, 26A, 26B, 37A1, 37A2, 37A3, 37A4, 17C0, 6421, 6423, 6425, 6427, 9635, 9934, 9975, 9985
Our Commitment to Our Employees… Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important - we prove it! That's why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.
Time Off
Employee Assistance Program (EAP) - Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
Long-Term Care Insurance (LTC) - Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)
Life Insurance
ATTENTION :
All positions will be posted for a minimum of 5 calendar days.
Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.
Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas to include those with a STEM OPT extension ). Eligible applicants must be authorized to work in the United States.
Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities' effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.
For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.
E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.
Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.
Job Type: Supervisor/Manager
Colorado Springs Utilities