Information Technology Intern- Rock Springs

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

Support and maintain site IT infrastructure. Duties may include resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Duties may also include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/Mining support applications. Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks.

Responsibilities include, but are not limited to, installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, server monitoring and maintenance, as well as, end-user device and software support.

Key Responsibilities

• Completed a minimum of 12 college or university credits in a technology related field. One to three years related experience and/or training in Information Technology and its associated functions is preferred.

• Must have excellent critical thinking and troubleshooting skills.

• Must be proficient using a Microsoft operating system and performing administrative functions associated with this environment. This will include, but is not limited to, remote assistance, remote desktop, event log review, knowledge base search, end-user troubleshooting, server management and maintenance, hardware maintenance, change management, and firmware updates.

• Must be able to coordinate, prioritize and follow up on multiple problems to completion.

• Technical Skills/ Proficiencies. Exposure and understanding of several of the following technologies: Microsoft Client/Server Operating Systems, Microsoft Office products, Active Directory, Group Policy, Printers, Peripherals, familiarity with a command line interface, scripting, Linux, monitoring software, virtualization software.

• Should have working knowledge of network concepts and standard networking protocols (industrial protocols a plus). Excellent interpersonal and customer service skills.

• Excellent communication skills (written and oral). Able to think and react quickly, utilizing creativity with sound troubleshooting skills.

• Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an inclusive or exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Typical Education

High school diploma or general education degree (GED)

Other Information

• Works on problems or tasks as designated by Simplot IT professionals.

• Perform installations, repair, upgrades, and troubleshooting for software and hardware.

• Provides application support, where applicable. Assesses problems/resolutions to determine where improvements can be made or trends identified.

• Provide basic technical knowledge for end users to resolve network, voice, video, voice mail, or cellular problems.

Job Requisition ID: 19018

Travel Required: None

Location(s): ABW Plant

• Rock Springs

Country: United States

The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.