Information Technology Intern (Part-Time)

CLASSIFICATION TITLE:

Information Technology Intern (Part-time)

SALARY:

$19.79 - $20.95

DEPARTMENT:

Information Technology

Opening Date:

06/21/2024

Closing Date:

06/28/2024 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: At-will

GENERAL SUMMARY:

Under the direction of Information Technology (IT) staff, this position will assist with research, data entry, and project support related to IT systems and initiatives. The Intern will also gain exposure to various IT functions, such as network administration, cybersecurity, and user support. This position offers a great opportunity for students to learn about county operations, explore career paths in the public sector, and contribute to meaningful projects.

This is a part-time position that requires on-site work; remote or hybrid options are not currently available.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assists department staff with a variety of tasks, including research, data entry, project support, and administrative duties.

Learns and gains exposure to various IT functions, including billing, network administration, cybersecurity, and user support.

Assists IT staff with troubleshooting and resolving hardware, software, and network issues.

Supports the installation, configuration, and maintenance of computer hardware and software.

Assists in the management of user accounts and permissions in various systems.

Provides technical support to end-users.

Participates in IT projects, including system upgrades, migrations, and implementations.

Learns and applies best practices for data security and privacy.

Participates in departmental meetings and training sessions.

Assists others and, when necessary, refers them to the appropriate office or staff member.

Creates standard policy and procedure documentation.

Maintains, organizes, and reviews metadata.

Maintains a professional and courteous demeanor while interacting with the public, staff, and elected officials.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS:

Required Education and Experience:

• Possession of a high school diploma or a certificate of the successful completion of the General Educational Development Test

• Interested in pursuing a career in Information Technology

Preferred Education and Experience

• Currently enrolled in an accredited college or university pursuing a degree in Information Technology, Computer Science, or a related field

• Coursework in computer hardware, software, networking, and cybersecurity

• Experience with a help desk or technical support environment

Required Licenses or Certifications:

• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications:

• A+ or CompTIA certifications

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Basic IT concepts, including hardware, software, and networking principles

• Local government operations

Skill in:

• Utilizing various IT tools and software

• Providing technical support

• Effectively communicating technical information to non-technical users

• Strong written and verbal communication skills

• Ability to work independently and as part of a team

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, O365)

• Strong time management and organizational skills

Ability to:

• Troubleshoot technical issues

• Learn new technologies and skillsets quickly

• Work collaboratively with IT staff and end-users

• Manage multiple tasks, and prioritize effectively

• Analyze, interpret and make informed decisions about financial matters

• Work in an environment which embraces the county's Dignity Campaign

• Effectively speak, write and understand the English language

• Effectively speak, write and understand a language other than English is preferred

• Understand and carry out oral and/or written instructions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information and professional boundaries

• Work independently

WORK ENVIRONMENT/CONDITIONS:

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: N/S

Individuals with known violent backgrounds: N/S

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: F/C

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: O

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another:

Up to 35 pounds: F/C

More than 35 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.