Information Technology Helpdesk Technician

Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent Empower Field at Mile High. Located at an elevation of 5,280 feet above sea level, Empower Field at Mile High has a long-standing reputation as one of the most challenging and difficult environments for visiting team to play in any stadium in the NFL. The stadium's state-of-the-art design, natural grass field, and extensive media and broadcast facilities accommodate the needs of world-class events and provide its guests with an enjoyable and memorable experience.

JOB SUMMARY: The Helpdesk Technician will primarily work at the Stadium and assist with helpdesk tickets, build computers, and add them to the network, troubleshoot basic and advanced computer software and hardware issues. This technician will also support printers, copiers, smartphones, tablets and provide basic and advanced technical customer service to our users.

DUTIES AND RESPONSIBILITIES

Work through IT "Helpdesk" tickets (FreshService) and "ad hoc" tickets by troubleshooting hardware, operating systems and application issues. This may require working on various levels of Operating Systems and Applications. This includes working on printer/copier issues. May require working/troubleshooting with other internal technical departments and 3rd party vendors when/where needed.

Build and deploy laptops/desktops/tablets/smartphones for users. This will include setting up computers with proper hardware and software configurations for the users as required. The Helpdesk Technician will also set up user accounts and ensure a quality setup and delivery to the users.

Provide IT Support coverage on Game Days and/or Events and/or NFL Draft and/or shift coverage schedules as needed.

Maintains professional and technical knowledge by attending educational workshops/seminars, reviewing professional publications, increasing technical knowledge and skillset.

MINIMUM REQUIREMENTS

• Resume

• B.S - Information Systems, Computer Science, or related technical degree in the IT field OR must have 3 years of experience troubleshooting and working on computer gear.

• 3-5 Years experience working with Microsoft Windows 10 or 11 Operating System

• 3-5 Years experience working with Apple MAC Operating Systems

• 3-5 Years experience working with computer hardware and troubleshooting.

• 3-5 Years experience working with IT Endpoint Security Tools (Anti-Virus Software, Endpoint Security/Patching)

• 3-5 Years experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• 3-5 Years experience working with (LAN/WAN), TCIP/IP, DNS, and DHCP

• Strong Collaborative Team Skills

• Strong technical problem-solving skills and ability to Multitask.

• Ability to work flexible/long hours/weekends as needed.

• Strong Customer Service Skills

• Good Written Communication Skills

• Good Oral Communication Skills

PREFERRED SKILLS AND ABILITY

• Technical Certificates

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this Colorado position is $60,000- $70,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Stadium Management Company offers a robust suite of benefits for our Staff including: Paid Time Off, 401(K) matching program, Paid Holidays, affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

Stadium Management Company is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Other details

• Pay Type Salary

• Min Hiring Rate $60,000.00

• Max Hiring Rate $70,000.00

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• 1701 Bryant St, Denver, CO 80204, USA