Information Technology Engineer, Tier 3

Keeper is hiring an experienced Information Technology Engineer, Tier 3 to join our IT team. This role is 100% remote with the option of a hybrid work schedule for individuals local to the El Dorado Hills, CA office.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for taking our Information Technology Team to the next level!

About Keeper

Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.  Learn more at KeeperSecurity.com.

About the Job

The Information Technology Engineer will report to the Director of IT and will work collaboratively across our Information Security and Compliance Department. You will play a crucial role managing IT resources, developing and implementing IT policies and continually improving IT security. This will be accomplished effectively through technical resolution, guidance and support.

Responsibilities

• Manage global IT resources and infrastructure as a Tier 3 resource
• Plan and execute complex technical projects to continually improve availability and security of IT resources with minimal interruption of business operations
• Improve and streamline IT business processes throughout the organization
• Responsible for resolution of IT issues escalated by Tier 1 and Tier 2 IT teams
• Build Intune MDM and Kandji MDM software packages and apply policies
• Administer Company Firewalls and Network
• Deliver IT services to employees and enable fulfillment of business objectives and service level agreements
• Implementing IT and Information Security policies and procedures, participating in Information Security and Compliance audits and managing physical and cloud-based IT assets

• Maintain IT asset management tracking and conduct regular asset inventory audits
• Assist the Information Security team in the resolution of security incidents on IT assets
• Mentor employees in IT security best-practices and provide training on the use of IT assets
• Partner with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
• Respond to and resolve IT service requests from team members
• Available to work outside of normal business hours to support a global team

Requirements

• 7+ years experience managing Information Technology systems
• Proficient with Microsoft Windows and OSX operating systems; familiarity with Linux
• Expert level knowledge of cloud-based IaaS/SaaS infrastructure and services, including Google Workspace, Microsoft Azure, Microsoft Intune, Kandji and Amazon AWS
• Experience managing MDM policies and implementing DLP in both Google Workspace and Microsoft Intune
• Ability to build cross-functional relationships, influence and collaborate at all organizational levels
• Outstanding verbal and written communications skills for a global audience
• Strong business acumen, analytical and detail oriented
• A degree in Information Technology or relevant technology field
• Must be able to lift up to 30 pounds as part of the regular job duties
• Ability to work onsite up to 5 days per week in support of various projects
• Keeper is FedRAMP authorized, therefore, all applicants must be a “U.S. Person”

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt