Information Technology Coordinator

Sherwin-Williams Cleveland , OH 44114

Posted 4 weeks ago

Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers. The company manufactures products under well-known brands such as Sherwin-Williams, Valspar, HGTV HOME by Sherwin-Williams, Dutch Boy, Krylon, Minwax, Thompson's Water Seal, Cabot and many more. Sherwin-Williams branded products are sold exclusively through a chain of more than 4,100 company-operated stores and facilities, while the company's other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers, and industrial distributors. The company supplies a broad range of highly-engineered industrial and OEM coatings for wood and general industrial, coil, packaging, protective and marine, and transportation applications worldwide. Our 60,000 employees are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to find a career that takes you places.

The role of the Information Technology Coordinator is to provide support for Sherwin-Williams store personnel, third-party vendors, and store installation managers. Support includes network troubleshooting, scheduling and execution. This role will have significant interaction with all levels of personnel within the company and will require strong communication skills and an aptitude for ongoing development of technical skills.

Essential Functions

Strategy & Planning

  • Maintain work order schedules, work in-progress schedule and completion documents for matching to invoices for payment.

  • Assist in maintaining and distributing new demand, special project, acquisition, renovation, and relocation schedules.

  • Assist in reviewing data and telephone termination locations on floor plans.

  • Maintain control and follow-up of all problems encountered, illustrating action taken and parties concerned.

  • Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors.

Acquisition & Deployment

  • Assist with the identification and implementation of solutions that provide enhanced functionality and value.

  • Deploy service solutions that simplify processes.

  • Process new equipment orders.

  • Process new wiring orders to vendor via email and internet tools.

  • Participate with office relocations, renovations, new store, and break fix LAN/WAN networks.

Operational Management

  • Assist in coordinating Sherwin-Williams and vendor activities to insure successful installations.

  • Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc. to resolve issues/problems.

  • Verify invoices reflect services requested and performed, validate any discrepancies with supervisor.

  • Monitor work order changes and communicate to necessary contacts.

  • Open and update Help Desk reports, place wiring work orders, update tracking and reporting tools.

  • Contact stores to provide job activity scope and appropriate directions.

  • Monitor control systems (incident reports and service levels).

  • Coordinate documentation and dispatching of complex PC issues, Network, Messaging, Server and other concerns to appropriate parts of the organization.

  • Recommend process and procedural improvements for PC hardware and software.

Incidental Functions

  • Assist with Change Management preparations and implementations.

  • Assist with projects as may be required to contribute to efficiency and effectiveness of the work.

  • Attend meetings in participation with the team.

  • Minimal travel, up to 5% is required

  • Work outside the standard office 7.5 hour workday may be required.

Position Requirements

Formal Education & Certification

  • Associate degree in IT related field or equivalent experience.

Knowledge & Experience

  • 0-1 year IT experience

  • 0-1 year experience with computer hardware and/or software.

  • 0-1 year experience in customer service related work.

  • Basic understanding of Information Technology infrastructure and computer platforms.

  • Basic understanding of computer administration concepts.

Personal Attributes

  • Competent in verbal and written communication skills.

  • Ability and initiative to learn and research new concepts, ideas, and technologies quickly.

  • Ability to work in a team-oriented, collaborative environment.

  • Willingness to contribute time and effort to work assigned.

  • Good analytical, conceptual, and problem-solving abilities.

  • Motivated to learn new tools and technologies.

  • Ability to organized and assist in the execution of tasks.

  • Ability to work effectively in a multi-cultural environment.

  • Must be legally authorized to work in country of employment without sponsorship for employment visa status now or in the future.

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status, or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.

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Information Technology Coordinator