Plymouth Tube Company Warrenville , IL 60555
Posted 3 weeks ago
Plymouth Tube is looking for an enthusiastic, ambitious team member to join our corporate IT Department. This person must love change, be self-motivated and inspire others inside and outside the department. Individual should be able to communicate directly and openly with all levels in our organization. There will be many opportunities for the successful candidate to engage their innovative and creative problem-solving skills to help move the department to the next level. It is a must that the IT Client Support Specialist has a high degree of personal integrity in dealing with superiors, subordinates and co-workers and will represent Plymouth Tube Company in a professional manner. The successful candidate will live in both the big picture as well as in the details, desire to make an impact, and work well on a team and individually.
YOU'LL BE RESPONSIBLE FOR:
This position holds primary responsibility for the day-to-day support and maintenance of the Warrenville client systems, as well as the client systems of other locations we manage. The technologies involved include Windows Active Directory, MS Office/O365, printing, and remote connectivity.
There will be a strong emphasis on providing responsive and excellent customer service, maintaining, and documenting system operations. Strong technical acumen and problem-solving skills are essential.
WHAT YOU'LL BE DOING:
User administration, workstation security and client printing.
Responsible for user hardware and software support including patch management.
Create and maintain system image builds for all workstations company wide.
Provide friendly, courteous, and prompt response to all user requests.
Provide end user training & documentation on computer/network and printer use.
Remote user administration and support of un-staffed locations.
IT asset management and lease schedule reconciliation.
Various other duties as assigned.
Own and role model Plymouth Tube values and behaviors by embracing and participating in an operating culture that promotes involvement, communication, mutual trust & respect, expectations and accountability, and a passion for excellence.
Understands, applies, and advocates all Company Environmental and Safety policies, procedures, and standards.
Understands, applies, and advocates all Company Quality Standards.
Attends all prerequisite training as required by management.
Has the authority to stop process to correct quality, safety, or environmental problems, and to promptly notify Supervisory personnel when processes are non-compliant.
WHAT YOU'LL NEED TO SUCCEED:
3 or more years of "hands-on" end-user and workstation support experience:
Microsoft Windows 10 & 11
Windows Network & Printing - configuration & troubleshooting
Microsoft Office Suite
"Customer Service" focus; comfortable working with users at all levels
Experience and desire to work in a team oriented, collaborative environment.
Strong written and verbal communication skills
Experience with TCP/IP, DNS, and DHCP
Information Systems or related technology degree, or equivalent experience
WHAT WE OFFER YOU:
Benefits effective 30 days from date of hire
Medical, Dental and Vision, HSA, FSA
401k Matching, Life Insurance, STD/LTD
100% covered tuition reimbursement (including books & reasonable expenses)
Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
Paid Time Off & Holidays
Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities.
COMPETENCIES/DESIRED CHARACTERISTICS
Intelligence
Integrity
Customer Focus - monitors client satisfaction (internal or external), establishes partner relationship with clients, visible & accessible to clients.
Analysis Skills
Initiative
Team Player
Track Record
Organization / Planning
Communication
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodation will be reviewed by management on a case-by-case basis. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to grasp, handle, or feel; reach with hands and arms and talk or hear.
Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodation will be reviewed by management on a case-by-case basis. While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to grasp, handle, or feel; reach with hands and arms and talk or hear.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Other details
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Plymouth Tube Company