Information Technology Client Analyst 2 - Office Of Technology - See Posting

Under limited supervision, performs advanced level, complex full life cycle management and support of customer-facing technologies, including personal computing devices, peripherals, communication devices, and supported software in complex, multi-agency environment in the Office of Technology with the Department of Administration. Provides advanced level client technologies support by reporting, responding to, analyzing, and resolving customer's information technology problems and service requests.

Ensures integrity, performance, and reliability of a large variety of client computing devices. Responds to the more complex technical hardware and software problems utilizing a variety of diagnostic testing tools and techniques. Responsible for all types of customer service requests including those referred by lower-level Analysts.

Supports a wide range of systems running on various platforms and network topologies. Works as an integral member of operational project teams to deliver large scale equipment refresh, upgrade, or migration projects. May serve as liaison between customer and the Office of Technology Customer Relationship Manager.

Recommends changes in standard customer support procedures to enhance support operations. Researches, evaluates, analyzes, and provides feedback on trends and patterns in customer support requirements. Evaluates and reports on new tools and trends in the customer support field; recommends purchase of new tools to improve delivery of customer support services.

Must work effectively, productively, and professionally in a team environment. Will support all state agencies including Correctional Facilities and State Hospitals. May function as a lead analyst providing guidance and training to less experienced analysts.

The selected employee may be required to achieve Office of Technology approved information technology certifications related to the assigned field within an established time frame as a condition of employment or advancement. Travel to user work sites may be required. Performs other duties as assigned.

Click The APPLY Link To Apply Online.

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.

 If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to:

WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one (1)  or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for one-hundred eighty (180) days or until the job is filled.

Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest.  To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field; OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.  

Experience: Four years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.

NOTE: Acceptable information technology certifications include CompTIA's A+ or Network +, and any Microsoft Certification, any Cisco Certification or any Help Desk Institute Certification.

• DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION*