Job Description and Duties

Under the general supervision of the Chief Information Officer (CEA A), the Information Technology Associate (IT Associate) is responsible for providing Help Desk and network support.

This advertisement will run until filled with the following cutoff dates for review of applications:

• August 8, 2024
• August 19, 2024
• August 29, 2024
• September 9, 2024
• September 19, 2024
• September 30, 2024
• October 10, 2024
• October 21, 2024
• October 31, 2024

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-443273

Position #(s):

192-406-1401-XXX

Working Title:

Help Desk Technician

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,791.00 - $6,421.00 A

$5,266.00 - $7,058.00 B

$5,757.00 - $7,716.00 C

$6,331.00 - $8,485.00 D

of Positions:

1

Work Location:

Sacramento County

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information

The California Commission on Teacher Credentialing is an agency in the Executive Branch of California State Government. It was created in 1970 by the Ryan Act and is the oldest of the autonomous state standards boards in the nation. The major purpose of the agency is to serve as a state standards board for educator preparation for the public schools of California, the licensing and credentialing of professional educators in the State, the enforcement of professional practices of educators, and the discipline of credential holders in the State of California.

Department Website: https://www.ctc.ca.gov/

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Commission on Teacher Credentialing

Attn: Office of Human Resources

May Lee State Office Complex

651 Bannon Street, Suite 600

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Commission on Teacher Credentialing

Office of Human Resources

May Lee State Office Complex

651 Bannon Street, Suite 600

Sacramento, CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

• Statement of Qualifications -

The Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. The SOQ documents your ability to present information clearly and concisely in writing. The statement should be typed, in a minimum of 12-point font, single-spaced, on standard-sized paper (8.5" x 11"), and no more than 1 page. Resumes and cover letters do not take the place of the SOQ. Applications submitted without the required SOQ will be considered incomplete and may not be considered for this position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience installing/troubleshooting various software including, but not limited to Windows 11, M365, Adobe, etc.

• Experience installing and troubleshooting hardware and peripherals.

• Ability to perform help desk functions: troubleshooting, account maintenance, and using help desk tracking tools.

• Ability to analyze, think logically, interpret technical data, and make sound decisions.

• Ability to prioritize work assignments and/or problem solutions to ensure completion within established timeframes.

• Ability to adapt to changes in priorities, work assignments, and other interactions.

• Ability to work independently on projects or assignments without close supervision or detailed instructions.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.ctc.ca.gov/

Human Resources Contact:

Casey Martino

(916) 323-7157

cmartino@ctc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Rhonda Brown

(916) 322-6253

RBrown@ctc.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.