Job Description and Duties

CCHCS seeks to fill a permanent/full-time Information Technology Associate position in the Information Technology Services Division.

Under the general supervision of the Information Technology (IT) Supervisor I, the IT Associate serves as the Desktop Operations Associate, performing a broad variety of generally routine technical tasks in support of Headquarters Desktop Operations' Client Services. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after-hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

You will find additional information about the job in the Duty Statement.

Working Conditions

About the location

• HQ (Elk Grove)

Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove has a great mix of newly developed housing, business projects, and recreational opportunities. You will truly enjoy working at our campus-style office complex (FREE PARKING), and perhaps even call Elk Grove home.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-423738

Position #(s):

042-035-1401-018

Working Title:

Desktop Operations Associate

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,651.00 - $6,234.00 A

$5,113.00 - $6,852.00 B

$5,589.00 - $7,491.00 C

$6,147.00 - $8,238.00 D

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building and fostering a diverse workplace. We believe cultural diversity, backgrounds, experiences, perspectives, and unique identities should be honored, valued, and supported.

We believe all staff should be empowered. CDCR/CCHCS are proud to foster inclusion and representation at all levels of both Departments

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.

This position is in the Information Technology Services Division, which deploys the information technology infrastructure and clinical information technology systems that enable the Department's clinical staff to provide a constitutional level of access to care for our patients. Information technology support ensures California Correctional Health Care Services operates seamlessly, delivering consistent, cost-effective, reliable, accessible and secure services that support clinical and administrative programs; customers, including the patients, and business communities.

This advertisement is for multiple Information Technology Associate position located at Headquarters in Elk Grove, located in Sacramento County.

Please indicate the position number on your application: 042-035-1401-018.

PLEASE NOTE: Main communication for this position will be through email. Please ensure to have a valid email address on your application.

Special Requirements

Please do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications (MQ) will be verified prior to interview and/or appointment. If you are meeting MQ's with education, you must include your unofficial transcripts/diploma for verification.

Official transcripts may be required upon appointment. If it is determined an applicant does not meet the MQ's, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.

Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis (TB) testing prior to appointment followed by department annual TB testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov.

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/5/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Correctional Health Care Services

Attn: R. Reed JC-423738

Classification and Pay

P.O. Box 588500, D-1, Personnel

Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Correctional Health Care Services

R. Reed, JC-423738

8280 Longleaf Drive, Bldg. D-1, Suite 101

Elk Grove, CA 95758

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications -

• Statement of Qualifications

• A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the California Department of Human Resources (CalHR) website at www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx.

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/

Training/Pages/performance-management-merit-system-principles.aspx.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:

When sending email include: JC-423738 and Position # 042-035-1401-018

(000) -

cchcshrecos@cdcr.ca.gov

Hiring Unit Contact:

Geneva Deville

(916) 691-2809

geneva.deville@cdcr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Coordinator

(916) 691-6035

CCHCS_Disability_Management_Unit@cdcr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.

All types of appointments may be considered to fill this position.

Examination Information:

To obtain list eligibility for the Information Technology Associate before applying for the position(s), you must first take and pass the Information Technology Associate examination.

STATEMENT OF QUALFICATIONS

APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE (SQ) WILL NOT BE CONSIDERED. NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ/SQ.

• Applicant must answer the questions listed below in numerical order.

• The SOQ is limited to two pages (8 ½ x 11) in Arial, 12pt font.

• The document shall be titled "Statement of Qualifications - (Your Full Name).

• When completing the SOQ, please include all relevant experience, education, and training for the statement below.

Please explain your experience as it relates to the following questions below:

1. Please provide any IT break/fix experience you have had in the past.

2. Please provide any experience you have had working as an individual or part of a team on IT related projects.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.