Job Description and Duties

Telework is available.

Under the general supervision of the California Department of Technology (CDT), California Networks and Telecommunications (CALNET) program, Operations Section Information Technology Manager I (IT Mgr I), the Information Technology Associate (IT Assoc) serves as Point of Contact (POC) for onboarding newly awarded telecommunication contractors onto contracts with thousands of telecommunications services, including transitioning incumbent contractors from expiring telecommunication contracts to a new CALNET contracts. The IT Assoc is responsible for oversight and ongoing contractor management to ensure compliance of CALNET contract business requirements. Participates in contractor and contract management activities, communications, and program policy responsibilities.

The IT Assoc performs analysis and recommendations critical to statewide telecommunications contracts and the CALNET program for telecommunications projects, risks, and issues. Conducts and/or reviews analytical studies and surveys, and acts as a resource for CDT management, technical staff, contractors, customers, and other CALNET stakeholders to ensure customers receive telecommunication services to meet critical State business goals and requirements. The IT Assoc performs all work in accordance with CDT and CALNET Program visions, goals, objectives, policies and practices, California Government Code (GC), State Telecommunications Management Manual (STMM), State Contract Manual (SCM), State Administrative Manual (SAM), Federal Communications Commission (FCC), California Public Utilities Commission (CPUC) and other related laws and regulations.

This position is designated under the Conflict-of-Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete form 700 within 30 days of appointment. Failure to comply with the Conflict-of-Interest Code requirements may void the appointment.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Travel may be required to attend meetings and/or training.

• Work during off shift hours to ensure timely program deliverables.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-432550

Position #(s):

695-390-1401-006

Working Title:

INFORMATION TECHNOLOGY ASSOCIATE

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,651.00 - $6,234.00 A

$5,113.00 - $6,852.00 B

$5,589.00 - $7,491.00 C

$6,147.00 - $8,238.00 D

of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 AM - 5:00 PM

Work Week:

Monday

• Friday

Department Information

The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Department Website: https://cdt.ca.gov/career-opportunities/job-openings/

Special Requirements

Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Application (STD. 678)

• For exam use only.

Please do not include your Social Security Number on any submitted documents.

STATEMENT OF QUALIFICATIONS (SOQ)

Instructions:

All interested applicants are required to submit a Statement of Qualifications (SOQ).

The Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skills, and training meet the minimum and desirable qualifications to qualify you for the position. It serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12 pt. font, no less than one-inch margins, and no more than two pages in length. Your SOQ should include the title "Statement of Qualifications" and your name in header and must address each of the items listed below.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

The SOQ should address the following:

• Describe your experience with or knowledge of telecommunication technology.

• Describe specific customer service experience from your current or past positions

• Describe specific research and analysis experience from your current or past positions.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/28/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Technology

Attn: LS / RPA 23-352 / JC 432550

Selection Services Unit

P.O. Box 1810

Rancho Cordova, CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Technology

Security 2nd Floor

• Drop Off

• RPA 23-352 / JC 432550

10860 Gold Center Drive

Rancho Cordova, CA 95670

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications

• Please see "Special Requirements" section for further information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of:

• CALNET solicitations, contracts, directives, policies and practices.

• California Government Code (GC), State Telecommunications Management Manual (STMM), State Contract Manual (SCM), State Administrative Manual (SAM), and other related laws and regulations which apply to CALNET program and contracts.

• Networking and telecommunications technologies, components, and processing environments.

• ITIL Service Delivery and Service Development Life Cycle (SDLC) concepts and best practices.

• Lean principles and other process improvement methodologies.

• Principles of public administration, organization and management.

Ability to:

• Serve as a POC and liaison to build and maintain effective and productive business partnerships with contractors, customers, CDT staff and management.

• Effectively manage contractors, contractor meetings, and validate contractor deliverables.

• Provide quality customer service to internal and external customers.

• Provide excellent verbal and written communication.

• Analyze information, reason logically, identify and solve problems, draw valid conclusions and develop effective solutions.

• Conduct presentations to a variety of audiences.

• Understand and interpret contract language.

• Understand encumbrance, accrual, expenditure, and revenue data to accurately analyze and reconcile financial reports.

• Proficient in MS Office Suite including Word, Excel, Project, PowerPoint, SharePoint and Visio.

• Act responsibly with a high degree of initiative, open-mindedness, flexibility, diplomacy, tact and professionalism to achieve desired results.

• Organize workload to accommodate changing priorities and effectively manage multiple projects and assignments concurrently.

• Ability to exercise good judgment, meet deadlines and handle changing priorities and deadlines.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://cdt.ca.gov/career-opportunities/job-openings/

Hiring Unit Contact:

Robin Davis

(916) 228-6453

robin.davis@state.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Thomas Willis

(916) 898-0119

Thomas.Willis@state.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

The Fine Print

When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application unless submitting electronically; otherwise, your application may not be processed.

If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.

Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/20/2023. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678

Note: Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.