Information Technology Associate I

Meritrust Wichita , KS 67251

Posted 7 months ago

Overview

The primary function of this position is to provide unsurpassed service to internal members. Responsibilities include answering incoming phone calls, logging requests, serving as first-level support, completing projects, and assisting other members of the Information Technology Department. Additionally, an Information Technology Associate will proactively seek training internally from the Information Technology Department in order to grow into the position and support the needs of the department.

Responsibilities

Work Environment:

Work is performed primarily in a standard office environment, but may involve exposure to moderate noise levels from high-speed computer printers and other peripherals. Duties involve operation of personal computer equipment for most of the daily assignment. Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. in order to install or check various hardware devices and cabling. Also must be able to climb ladders. Occasional travel to various worksites may also be required, depending on assignment.

Duties and Responsibilities:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Provide first-level support to credit union employees, including taking direction from other members of the department as necessary.

  • Answer Information Technology Department telephone lines, log support issues, and route calls to appropriate personnel.

  • Enter and assign support requests and projects in the appropriate system for future reference and reporting.

  • Assist in opening new branch locations.

  • Proactively seek internal and external training to better serve the credit union and support the Information Technology Department.

  • Travel to branches for specific support issues and/or regularly scheduled branch visits.

  • Present a positive image of the credit union through a professional appearance and courteous attitude.

  • Assist in monitoring, troubleshooting, and completion of daily and nightly processing outside of normal business hours.

  • Maintain confidentiality in all credit union and member matters.

  • Available for on-call duty which could include twenty-four hour duty, nights, weekends, and/or holidays.

  • Follow safety and security rules and regulations.

  • Complete Teller and Member Service Associate training to become familiar with front office operations.

  • Support general issues and requests for Credit Union and third party software.

  • Travel to branches for scheduled visits, or as support issues arise.

  • Maintain and develop procedures to improve efficiency and consistency.

  • Participate in projects as assigned.

  • Assist in troubleshooting and recreating issues. Communicate issue resolution progress to appropriate Credit Union employees.

  • Manage current knowledge of computer technology and suggest new types of equipment or operational methods.

  • Upgrade and replace hardware and software as necessary.

  • Proactively seek knowledge from other members of the department to improve internal support, assist as backup during vacations, and increase efficiency of the department.

  • Assist other members of the Information Technology Department.

Qualifications

  • Strong analytical and problem-solving skills.

  • Excellent troubleshooting skills.

  • Self-motivated and able to work independently.

  • Must be able to meet the "Work Environment" conditions as stated above

  • Good communication and people skills.

  • Able to adapt quickly to change.

  • Proficiency in Microsoft Office, and Microsoft Windows desktop and server operating systems preferred.

  • High School Diploma or equivalent.

  • Valid driver's license and an acceptable driving record required.

  • Previous technical help desk experience preferred.

  • College degree in related field or equivalent technical training preferred.

  • Previous financial institution experience preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Information Technology

HCA

Posted 7 days ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs. Summary of Duties: The Director of ITG oversees and manages effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA Healthcare enterprise ITG goals and objectives. Supervises: Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of ITG would not supervise any employees). Duties Include But Are Not Limited To: IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management * Develops Facility ITG capital & operating budgets aligned with budget directives * Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution) * Coordinates the assignment of resources to ITG projects, operations, & incidents * Aligns & monitors the assignment of resources and related financial allocations to Facility programs * Develops plans for the Facility technical environment with Division technical leaders * Identifies and coordinates resolution of IT issues at the Facility * Coordinates on-site management of Facility hardware & software * Promotes & coordinates the management of compliance issues & projects * Manages information security aspects for the Facility Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning * Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy * Assists in development of Division and Corporate 3-yr IT strategic plans Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups * Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure * Represents ITG on appropriate business committees * Owns the facilitation of multi-way communication with key constituents on ITG matters * Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO * Cascades all information to direct reports & Facility-based ITG staff through face-to-face meetings and other communication mechanisms * Promotes sharing of information through documentation and distribution of best demonstrated practices Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects * Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader * Manages, monitors & executes the Facility's portfolio of projects * Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit) Process Engineering: Improvement of Workflow through Technology, Utilization of Technology * Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders * Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action * Participates in Enterprise, Division, &Facility process improvement initiatives Governance: Support of Decision-Making Processes * Educates key constituencies regarding IT governance processes & practices * Communicates & supports IT governance processes & practices Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management * Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor * Helps ensure accountability of IT&S Staff working in the Facility * Recruits, manages, leads, develops & retains ITG staff in Facility, in alignment with Division organization structure & practices * Adheres to the Code of Conduct and Mission and Value Statements * Assists with other duties as assigned Knowledge, Skills, and Abilities * Strong understanding of ITG operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles * A clear understanding of computer systems and corresponding support requirements * Possesses strong written, verbal, and presentation skills * Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment * Strong understanding of HCA Healthcare systems and procedures * Strong analytical skills in budgeting, planning and policy maintenance and development Education * College graduate required Experience: * At least five years experience in an IT environment with direct supervision or team leadership required Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in the division will be required. OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. HCA Wichita KS

Information Technology Associate I

Meritrust