Information Technology Analyst

DESCRIPTION

The OCFA is currently recruiting to fill one (1) vacancy for the position of Information Technology Analyst in the Information Technology Division. This recruitment will be used to fill the current vacancy and establish an eligibility list for future vacancies.

CLASS SUMMARY:

Incumbents are responsible for performing professional level activities (depending on assigned area), in administering, maintaining, and troubleshooting computer, network, and communications systems.

DISTINGUISHING CHARACTERISTICS:

The Information Technology Analyst is the fifth level in a nine level Information Systems Occupational Group. The Information Technology Analyst is distinguished from the Information Technology Specialist by its computer system and/or application development responsibilities. The Information Technology Analyst is distinguished from the Senior Information Technology Analyst, which has project lead responsibilities at an enterprise level.

ESSENTIAL FUNCTIONS

(These duties are intended to be representative sample of the duties performed by the class.)

Analyzes, categorizes, and compiles a variety of data; confers with clients to determine needs and system configurations; develops project specifications for highly specialized hardware and/or software solutions; determines appropriate development and web tools; authorizes access and/or administers servers and computer workstations; installs, tests, modifies, and maintains assigned systems; recommends improvements and modifications; analyzes problems; prepares documentation including flowcharts, maps, instructions and passwords; supports technical and non-technical initiatives and the ongoing support of systems; responds to support calls and provides training for assigned areas; performs other duties of a similar nature or level.

Positions Assigned to Systems Development and Support:

Assigned systems include: computer programs, applications, and/or databases

• Performs systems analysis and programming.

• Conducts feasibility analysis and studies of software deployment projects, and system interfaces, data exchanges, and reports for internal systems and with external agencies.

• Designs and maintains databases and web-based applications.

• Provides database structure, query methodology, and report writing training and support.

• Specific administrative, maintenance, application development, and interfaces for systems such as: finance; human resources, interfaces, reporting, SharePoint, websites, and public safety (i.e., automated vehicle locator, computer aided dispatch, records management, incident reporting.

• Develops custom programming solutions.

For section specific responsibilities for the position of Information Technology Analyst, please use the following link to the classification page:Information Technology Analyst.

MINIMUM QUALIFICATIONS

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EDUCATION (position requirements at entry):

Bachelor's Degree in Computer Information Systems, Computer Science, or a related field.

EXPERIENCE (position requirements at entry):

Two (2) years of computer experience related to the area of assignment.

LICENSES AND CERTIFICATIONS (position requirements at entry):

Possession of a valid California Class C Driver License at time of appointment. This classification is subject to enrollment in the California DMV Pull Notice Program, which periodically provides Risk Management with the incumbent's Driver License record and status.

• Must maintain an acceptable and insurable driving record at all times.

HIGHLY DESIRABLE QUALIFICATIONS:

Public safety systems administration including:

o CentralSquare Enterprise Computer Aided Dispatch (CAD)

o Active911 incident notification

o TabletCommand mobile incident management

o NG911

o Push to Talk (PTT)

o CAD2CAD

o Automatic Vehicle Locator (AVL)

o WestNet Fire Station alerting

o ANI/ALI

SQL scripting and programming

Emergency 911 dispatch operations

Geographic Information Systems (GIS)

Public safety radio communications

KNOWLEDGE (position requirements at entry):

Knowledge of:

• Computers and applicable software applications;

• Advanced computer installation, configuration, troubleshooting, and/or networking principles and techniques;

• Operating systems;

• Customer service principles;

• Database management and/or administration principles;

• Network server and/or workstation principles;

• Applicable programming principles and/or languages;

• Telephone and communication systems (for Communications and Network Infrastructure assignment).

SKILLS (position requirements at entry):

Skill in:

• Using computers and applicable software applications;

• Installing, configuring, and troubleshooting technological platforms, networks, and systems;

• Scheduling, coordinating multiple technical support activities;

• Utilizing and managing databases;

• Communicating technical information to a non-technical audience;

• Designing reports;

• Providing customer service;

• Analyzing technological systems;

• Providing end-user support for complex problems;

• Using applicable hand tools and power tools (for Communications and Network Infrastructure assignment);

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

SUPPLEMENTAL INFORMATION

Tentative Schedule of Events:

• Last Day to Apply: Monday, May, 27, 2024 at 11:59 p.m.

• Oral Interviews: Week of June 17, 2024

• Selection Interviews: Week of July 1, 2024

• Estimated Start Date: TBD

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, finger dexterity, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department.

PRE-HIRE REQUIREMENTS:

Before an employee is hired, he/she must successfully complete pre-employment requirements including, but not limited to: fingerprinting and background check, reference check, DMV check, licensure/certification check, Oath of allegiance to the United States of America and the State of California, and proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986. All job offers are contingent upon the successful completion of a pre-employment medical exam including a drug screen through the OCFA's designated physician.

HOW TO APPLY FOR THIS POSITION:

An applicant must submit, during the application filing period, an online application and attach any supplemental information as required in the job announcement which may include submitting responses to a supplemental questionnaire. Online resumes and other unsolicited materials may be attached, but will not be considered in lieu of the required online application, unless otherwise specified in the job announcement. The OCFA reserves the right to limit the number of online applications when necessary. Applicants are responsible for maintaining/updating their contact information through the online application system.

SELECTION PROCEDURES:

INITIAL SELECTION REVIEW:

Human Resources reviews all initial application materials to identify qualified applicants. Applicants meeting minimum qualifications will be invited to the first phase of the recruitment process. The OCFA reserves the right to refer only the better qualified applicants if the number of applicants is high. If the number of applicants is high, the review process may include a secondary screening (by a panel of job knowledge experts) of the applications and/or supplemental questionnaires in which the better qualified applicants are referred to the next phase of the recruitment process. Because recruitment processes vary, applicants are advised to thoroughly review the job announcement before submitting their online application materials.

TESTING:

Testing for this position or any other position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, assessment center, oral presentation, project assignment, etc. If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION:

In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment testing should contact Julie Kwak, Human Resources Analyst I at (714) 573-6828 or juliekwak@ocfa.org at least 72 hours prior to any portion of the examination process.

RECRUITMENT/SELECTION PROCESS AND REQUIREMENTS:

All recruitment/selection process and requirements will be held in accordance with the OCFA's Selection Rules, which are available for inspection in the Human Resources Department.

ELIGIBLE LIST:

The duration of an Eligible List for this recruitment is one (1) year, unless abolished by the Assistant Chief / Human Resources Director prior to the expiration.

WITHDRAWING FROM RECRUITMENT PROCESS:

If an applicant chooses to withdraw from a recruitment process, he/she is required to submit an email notification to Julie Kwak, Human Resources Analyst I at juliekwak@ocfa.org requesting a withdrawal from the process. The email to the recruiter must include the applicant's current phone number.

QUESTIONS:

All questions regarding this position should be directed to Julie Kwak, Human Resources Analyst I at (714) 573-6828 or juliekwak@ocfa.org

NOTE:

The provisions of this publication do not constitute an express or implied contract. Any provision in this publication may be modified or revoked without notice.

EQUAL OPPORTUNITY EMPLOYER:

The Orange County Fire Authority is an Equal Employment Opportunity Employer.