Information Technology Analyst | Full Time!

Are you ready to join a GORGEOUS, and COOL hotel in the heart of downtown Salt Lake City?  If so, we are seeking the BEST; individuals who are energetic, passionate to serve/help others, and enjoy interacting with people from all over the globe! Our ideal team player is one who will proudly represent our brand and elevate our experiences with us, as we graciously welcome our guests!

Apply today, as the first step towards joining a Global Corporation that still feels like family!

We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!  Please join us for Open Interviews / "Walk-in Wednesday"

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

Hyatt Regency Salt Lake City

170 S W Temple

Salt Lake City, UT 8410

For Meeting Room location, please check in at the Security Office for more information

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Hyatt Colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!

Schedule

Mid shift schedule from Late Morning to Early Evening, Tuesday through Saturday

Responsibilities

Included but not limited to:

• Provide level 1 & 2 support for all colleague requests for hotel systems and applications using the internal ticketing system

• Schedule and perform regular software and hardware maintenance

• Follow appropriate company standards of PC imaging, configurations and software installations

• Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines

• Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows Server Operating Systems

• Maintain internal software/hardware inventory systems

• Assist with general IT needs as directed from the IT manager

• Maintain and uphold Hyatt security posture

This is not your typical career opportunity.  This is the Hyatt Touch.

Qualifications

• Entry level position, with up to 2 years IT help desk or similar systems support experience

• Excellent interpersonal and customer service skills

• Excellent written and verbal communication skills

• Ability to logically diagnose and resolve technical issues

• Ability to learn new technologies and implement them

• Comfortable responding to customer/colleague issues via phone, email, computer chat and in person

• Detail oriented

• Manage IT Ticket Queue

• Basic knowledge of OSI TCP/IP Model and network fundamentals

• Knowledge of Windows 10/Windows server enterprise environment

• Ability to partner with IT escalation teams and vendors to troubleshoot issues

• Microsoft O/S, Apple O/S-iOS, and other major O/S

• Wireless networking architecture and troubleshooting

• Hotel IT or Operations experience a plus

Preferred Qualifications

• Fiber Optic and GPON Network experience or working knowledge

• Functional knowledge of hospitality-technologies strongly preferred

Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.