Information Technology Analyst

Fawkes IDM New York , NY 10001

Posted 2 days ago

An international law firm with offices in New York City is seeking a full-time Service Desk Analyst (SEE DAYS AND HOURS BELOW). The Service Desk Analyst is responsible for providing exceptional customer service and support.Responsibilities include providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users.

Service Desk Analyst Hours for this position are 10:30am to 6:30pm Monday through Friday.

Requirements

  • 4+years of experience in end-user support.
  • Two-year college degree from an accrediated university
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Director Of Information Technology

Four Seasons Hotels Inc

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Four Seasons Hotel New York is seeking an Assistant Director of IT with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998. Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high profile clientele. The Assistant Director of IT is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at the property. The role also entails providing a high level of IT support services to guests and staff as well as 24 hour coverage for the computer systems, either on site or remotely, depending on business needs. The Assistant Director of IT reports to the Director of IT, Director of Finance and Regional IT Director and can have other hotel based IT staff reporting to him or her. Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Responsible for PCI compliance. We are looking for individuals who have good communication and leadership skills, have a passion for service and have strong interpersonal and team player skills. They must be able to deal with the challenges of a business that is open 24 hours a day. These challenges make this industry and this particular job both fascinating and demanding. Applicants are required to have three years experience in IT, in a managerial capacity, preferably in a hotel environment. Applicants should also have a technical background of MCSE Certifications, and strong PC skills based on Microsoft operating systems and applications. An IT Degree qualification is preferred, however, not essential with previous relevant experience. Qualified candidates will also have project management experience. Some specific skills needed to perform the job are: Network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network switch management, Lotus Notes Domino Mail Server management, operating system and application software upgrading, prioritization of multiple projects and demands on a weekly, daily and hourly basis, anti-virus and firewall management, hardware configuration and troubleshooting, hotel specific application maintenance and administration. Occasional travel is required for training, conferences and special events. Prior New York experience is preferred. Some of the Benefits Four Seasons Hotel New York employees enjoy are: * Competitive Salary * Competitive Medical and Dental Packages * Excellent Training and Development Opportunities * Complimentary accommodation at other Four Seasons Hotels and Resorts * Complimentary Employee Meals * TransitChek- Pre-tax Commuter Program * 401k Retirement * Gym and Parking Discounts, and MORE! Learn more about what it is like to work at Four Seasons New York: http://www.fourseasons.com/newyork/ https://www.facebook.com/FourSeasonsHotelNewYork/ https://www.instagram.com/fsnewyork/ https://twitter.com/fsnewyork US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Four Seasons Hotels Inc New York NY

Information Technology Analyst

Fawkes IDM