Information Technology Analyst

Fawkes IDM New York , NY 10001

Posted 2 days ago

An international law firm with offices in New York City is seeking a full-time Service Desk Analyst (SEE DAYS AND HOURS BELOW). The Service Desk Analyst is responsible for providing exceptional customer service and support.Responsibilities include providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users.

Service Desk Analyst Hours for this position are 10:30am to 6:30pm Monday through Friday.


  • 4+years of experience in end-user support.
  • Two-year college degree from an accrediated university
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.
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Information Technology Analyst

Fawkes IDM