Information Technology Analyst

Salary : $7,637.07 - $9,283.73 Monthly Location : National City, CA Job Type: Full-Time Job Number: 25-57 Department:

Police Opening Date: 01/27/2025 Closing Date: 2/17/2025 6:00 PM Pacific Description The National City Police Department is actively seeking a full-time Information Technology Analyst to join their team THE CITY: National City's multicultural population, mild climate, and central location make National City a great place to live and work. The City takes great pride in its rich history and traditions, diverse cultures, dynamic and progressive atmosphere, strong community spirit, schools, neighborhoods, and vibrant business districts.

National City, San Diego County's second oldest city, is truly "In the center of it all." National City is 10 minutes from everywhere and positioned for prosperity, with proximity to the San Diego Bay, the US-Mexico border, downtown San Diego, the international airport, rail, San Diego State University, and other colleges and universities. National City is circled by interstates 5 and 805, and highways 54 and 15. For more information on the City of National City, please visit our website at: www.nationalcityca.gov THE POSITION:

Under general direction performs a variety of complex tasks related to information systems functions, activities and operations related to the City's multi-user and server-based computer systems; maintain and support the City's local and wide area data network systems, voice system, network servers and infrastructure, as well as desktop and mobile hardware and software; perform a wide variety of complex technical duties involved in installation, repair, and maintenance of personal computers, network servers, network infrastructure, peripherals, phone system, and equipment; provide support and maintenance to the City's third party developed software; and perform other related duties as assigned. Key Responsibilities The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.

Provide first and second level support for desktop and mobile computers Receive, log and track all calls from users related to problems and questions; install new and/or update PC hardware components and client software Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and Network problems Complete move/add/change requests; monitor and maintain windows enterprise servers Set up and maintain user security access on LAN/WAN, remote Cloud-based and telephone systems Perform backups on LAN/WAN servers, and telephone systems Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment; monitor and troubleshoot the network infrastructure and perform Network Administrator tasks Develop, enhance and maintain technical documentation Install, configure and support a virtualized server environment Maintain and support all servers (email, intranet and internet web sites, content management software, web server, video streaming) Install, configure and support third-party software and legacy applications Schedule vendor maintenance and repair activities Provide additional third-party support for department specific applications Develop and provide training for City departments on the use and application of hardware and software Maintain city-wide inventory of network, telecommunications and computer hardware, software, books, manuals and other related documents Generate reports as requested by city departments Keep current on trends, developments, innovations, and equipment, used in desktop and mobile systems, anti-virus software, office automation, graphics, spreadsheets, and word processing Assist in projects as assigned Analyze and evaluate vendor supplied software and hardware products Coordinate the acquisition, installation and application of vendor products. Minimum Qualifications Training and Experience : Any combination equivalent to training and experience that could likely provide the required knowledge, skills, and abilities will be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: 60 units of college-level courses in information systems or related field with two (2) years of experience in computer operation, including operation and maintenance of operating systems, exchanges, and internet connectivity.

Knowledge and Skills in : Current principles and practices related to server virtualization, Enterprise Servers ( Email, Web, SQL Server and Terminal Server services); desktop and mobile hardware (PC, laptop and thin-client) and software ( operating systems and applications) support; familiar with local area networks (LAN) and remote access troubleshooting; network knowledge and LAN fundamentals, including network interface connection and user installation, various network topologies, LAN administration, servers, switches and network architecture; voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables; computer hardware and software applications and associated security and backup procedures firewall and network security; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including telephone, voice mail, fax, and related microcomputer systems; operating, installing, maintaining, configuring, and troubleshooting a variety of computers, local and wide area network equipment, servers, and peripherals, including but not limited to desktop and mobile computers, servers, routers, hubs, switches, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems and wireless access devices. Ability to : Analyze complex computer systems dealing with municipal government applications; install various microcomputer hardware and software; solve the more difficult computer usage problems; work well with vendors and outside contractors and contacts; administer maintenance contracts and license agreements; apply knowledge of generic software applications such as electronic spreadsheets, database management, and word processing; apply knowledge of local area network connection, maintenance, and troubleshooting principles and practices; read and interpret complex technical documents, reports, and instructions; follow both oral and written instructions; establish and maintain effective working relations with others; train others on the appropriate use of software and hardware once it is installed; prioritize and organize work; write specifications and reports as needed. Incumbents must also have the ability to walk, sit, bend and stoop, traverse uneven terrain, lift objects up to 40 pounds without assistance, and lift objects up to 75 pounds with assistance.

License Requirement :Possession of a valid California Class C Driver's License or other means that would allow for the ability to commute to City facilities or other sites for meetings, trainings, and to provide technical support or a review of technology needs. Background Investigation: Applicants will undergo a complete AND comprehensive background Investigation.

Character: Applicants must be of good character and reputation. Applicants will be fingerprinted and records checked in both state and federal bureaus. Applicants must not have a record of conviction of a serious offense, or numerous convictions of minor offenses.

Credit rating, if established, must be satisfactory. Examination Process Applicants must submit a City application online through the Human Resources Department web page at Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process.

The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.

The City of National City is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. For Confidential Group benefit information, please click on the following link: 01 The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly.

To be considered for this position, the experience you indicate in your responses to the supplemental questionnaire must also be described, in detail, on the "Work Experience" section of your employment application. Failure to complete the "Work Experience" section of the employment application will result in your application not being considered. Please do not refer your responses to your resume.

A resume will not be considered in determining your qualifications. I have read and acknowledge the instructions stated above. 02 Do you have equivalent to at least 60 units of college-level courses in information systems or related fields? Yes No 03 Do you have at least (2) two years of experience in computer operation, including operation and maintenance of operating systems, exchanges, and internet connectivity?

Yes No 04 If you marked "Yes" to the previous question, please describe where you gained your experience. Your response must include: position title, agency, and length of experience (number of years/months). If you marked "No," please indicate "N/A". 05 Do you have experience managing systems at a public safety agency? Yes No 06 If you marked "Yes" to the previous question, please describe your experience.

If you do not have experience please indicate "N/A". 07 Do you have any knowledge of local law enforcement agency procedures? Yes No 08 If you have specific experience working for a law enforcement agency, please indicate which law enforcement agency and position held. If not, indicate "N/A." 09 Do you have any knowledge of FBI Criminal Justice Information Services (CJIS) Security requirements?

Yes No 10 If you marked "Yes" for the previous question, please describe where you gained your knowledge. If you marked "No", please indicate "N/A". 11 Do you have any experience working with law enforcement-specific systems such as CAD (Computer Aided Dispatch) or RMS (Records Management Systems)? Yes No 12 If you marked "Yes" for the previous question, please describe your experience.

If "No", please indicate "N/A". 13 Are you willing to undergo a thorough pre-employment character/background investigation?

Yes No 14 APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL) The City of National City's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:1.

Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails.

We will not be responsible in any way if you do not receive our emails , i.e., for the non-delivery of email or if you fail to check your email box on a timely basis, etc.2. Read any notices we send carefully and in a timely manner. Follow further instructions if any.

We recommend that you print and keep a hard copy of our notices for your records.I acknowledge that I have read, understand, and agree to the above. Yes No Required Question