Information Systems Specialist 4- Service Desk Technical Analyst

Initial Posting Date:

06/27/2024

Application Deadline:

10/02/2024

Agency:

Oregon State Department of Police

Salary Range:

$4,737 - $7,158

Position Type:

Employee

Position Title:

Information Systems Specialist 4- Service Desk Technical Analyst

Job Description:

• If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by END OF DAY on 7/17/24. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants.

This recruitment will remain open until 10/2/2024 or until filled, with application review dates occurring approximately every two weeks beginning 7/17/2024. We may close the announcement at any time after this date when we have received an adequate number of applications.

We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Information Systems Specialist 4- Service Desk Technical Analyst position.

If you require an alternate format in order to complete the employment process, or to request a copy of the position description, please contact osp.recruiting@osp.oregon.gov and reference REQ-160135.

What will you do?

You will provide technical support on installation, training, diagnostic help, and operating instructions to users of technology at OSP offices throughout the state. You will troubleshoot hardware and software used throughout OSP including mobile workstations and local area network problems.

You will also provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards. You may be responsible for the design, maintenance and support of the Internet and Intranet web sites. You will also provide technical reports and information to management.

This position may be required to work weekends or on-call shifts based on business needs.

To learn more about the various Divisions, Programs, Sections or Units within Oregon State Police, click here.

Minimum Qualifications (these must be addressed in your resume for full consideration):

(A) Three (3) years of information systems experience in:

Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems. Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint. Knowledgeable in managing IT inventory hardware and software;

OR

(B) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;

AND

One (1) year of information systems experience in:

Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems. Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint. Knowledgeable in managing IT inventory hardware and software.

Preferred Skills (these must be addressed in your cover letter for full consideration):

• Experience with usage of Active Roles, desktop imaging, printer management and support of peripheral devices.

• Experience with trouble shooting computer connectivity issues.

• Experience working with partner agencies, like with CSS (Cyber-Security Services), DCS (Data Center Services), and EIS (Enterprise Information Services).

• Experience with a ticketing system.

• Technical and non-technical training and documentation writing experience.

Special Qualifications:

• Must possess a valid Driver's License.

• Must be CJIS certified or be able to obtain certification upon hire.

The Oregon State Police is an Equal Opportunity employer committed to Diversity, Equity, and Inclusion and affording all persons an opportunity for employment and advancement on the basis of their knowledge, skills, and abilities. At Oregon State Police, our Mission is to serve all people with a priority of safeguarding life, property, and natural resources by building upon a diverse, professional, and trustworthy workforce. Our core values are Compassion, Honor, Integrity, Loyalty, and Dedication.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply.

How to Apply:

• Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application.

• You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position.

• In addition to a resume, you must submit a cover letter - no more than two pages in length - addressing how you meet each preferred skill for this position.

• Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application.

• Please submit these documents in either MS Word or PDF format.

• Documents submitted in formats other than MS Word or PDF will not be reviewed and will result in disqualification of your application.

• Please only attach documents that are requested in this posting. Any additional documents that are submitted at this stage, will not be reviewed.

• After applying be sure that you answer the questionnaires related to citizenship and Veteran's Preference points. In order to receive Veteran's Preference points, this is a required questionnaire.

Additional Information & Benefits:

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Please review the Classification and Compensation page for more details.

Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

Please monitor your Workday account, as communications will be sent to your Workday account. You may be asked to submit additional information after the initial application. If you would like to retain a copy of the job announcement, please print this page for your records.

Once your application has been processed, you will no longer be able to review the announcement. Additionally, Workday will timeout after 20 minutes of inactivity.

Eligible Veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website:

Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666 NOTE: If claiming Veterans' preference please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.

OSP does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet DAS employment eligibility standards.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Helpful Links & Resources:

Learn more about OSP here. View our recruitment video here.

View our competitive benefits package.

Background screening information can be found here.

OSP does not offer Visa Sponsorship. To view information regarding work authorization and acceptable documents for verification, click here.

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