Information Systems Help Desk

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Information Systems Help Desk, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Answers Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolution

• Accurately log support requests in our ticketing system

• Provide Tier 1 (front-line) and Tier 2 technical support to all end users

• Troubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors)

• Maintain user settings, configurations and standardization through GPOs and Desktop Authority

• Alert Management to emerging trends in incidents

You Are:

• Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.

• Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users

• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems

To Ensure Success In This Role, You Must Have:

• The above knowledge, skills and abilities may be demonstrated by an Associate's degree or two (2) years of Help Desk experience.

• Help Desk experience in a healthcare environment preferred.

• An ability to troubleshoot and arrive at reasonable solution to problems

• A demonstrated a knowledge of Windows operating systems, Microsoft Office and basic computer know-how