Information Systems Developer - 2069

Sugar CRM Raleigh , NC 27601

Posted 3 months ago

#LifeIsSweet at SugarCRM

SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

Where do you fit?

The SugarCRM team's mission is to build products and services that help people make better and faster decisions, automate tasks and processes and extend reach through virtual assistants and agents. Our products and services help users sell more effectively and provide better service by bringing users a wealth of real-time knowledge.

We are looking for an enthusiastic, highly motivated Information Systems Developer. In this role you will provide business systems development, analysis and support for a multitude of software applications used by business units across the company. Experience in a SaaS company required. You will have stellar project organization and communication skills, a strong desire to collaborate with your peers, and work well in cross-functional teams.

Impact you will make in the role

  • Perform systems analysis and programming as required. Write program specifications for new projects

  • Estimate resources needed to complete project. Approximately 75% of role is programming requirement

  • Experience working with and implementing ERP systems is a requirement

  • Develop new applications using the ERP development toolset. Maintain existing systems and programs

  • Test all new systems, programming changes and patches in a test database

  • Plans and directs analysis of business problems to be solved with automated systems. Develops, writes and edits computer-related functional technical documentation per company standards

  • Work with end users at all levels to accomplish projects and resolve problems. Lead and participate on project teams

  • Serves as subject matter expert and technical consultant throughout the lifecycle of assigned projects and applications

  • Manage end-user client relationships while responding to both critical and routine application support requests as well as interfacing with software and hardware vendors, consultants and hosting partners for support

Expertise you will bring

  • A Bachelor of Science degree in Computer Science or Business Administration

  • 3-5 years of technical experience programming, systems analysis, and database administration in a software environment

  • Experience with PHP (especially Laravel framework) is important. Proficiency with SQL is required

  • Experience using APIs to integrate systems is very important

  • Bonus points for experience with NetSuite

Location: Raleigh, NC

  • SugarCRM is not sponsoring immigration at this time.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

  • Competitive salaries

  • Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match

  • Generous paid time off policy

  • Health/Wellness: Quarterly chair massages, Wellness Reimbursement, and Workforce Fitness Program

  • Career & Personal Development Program multi-platform

  • New Hire Onboarding for all new employees worldwide

  • Regular social events and birthday celebrations (yes, sweet treats are a big deal at SugarCRM)

  • Ownership is the greatest self-identity at SugarCRM - you are making an impact now

  • We are a merit-based company - many opportunities to learn, excel and grow your career

  • Learn more on LinkedIn and Twitter @LifeAtSugar

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Hris AMS Manager Sr Manager I HR Information Systems


Posted 2 days ago

VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Learn more at and explore our commitment to diversity and inclusion! Purpose: Global HRIS AMS Manager to join the Xerox Global HCM Team. This position reports directly to the Director of HCM. This role is critical in building and maintaining solid business relationships with the HR customers. Effective communication and interpersonal skills are essential for success. This position manages the Production Support Function for the Xerox HRIS suite that includes Oracle HCM, Oracle Learning, and Taleo ATS. This role is accountable for managing the Production Support Team and the Production Support Function. Scope: * Manage the Production Support Team to support Oracle HCM, Oracle Learning Cloud, Taleo and other HR technologies within the Xerox HRIS landscape. * Manage and work help desk tickets and issues via the incident management process. This includes monitoring Oracle HCM queues to ensure all incidents are acknowledged and addressed in a timely manner. * Provide guidance and leadership to team members. Build a high performing production support team. * Coordinate activity and communication across functional, development and operational teams to resolve issues and or concerns. * Identify opportunities for improvements in both process and or technology. * Triage work according to process and business priority. * Resource plan to ensure adequate production support coverage. * Lead delivery of minor enhancements and scheduled product upgrades. * Provide management reports detailing production support productivity * Coordinate and Facilitate Production Support Team Meetings * Create, write and implement Production Support Best Practices Policies * Manage vendors and escalate appropriate issues. Candidate Education: * Bachelors Degree Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Xerox Raleigh NC

Information Systems Developer - 2069

Sugar CRM