Information System Support Specialist II - Computing Infrastructure & Services

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

Computing Infrastructure & Services

JOB CLASS CODE: 0931

PAY GRADE: 23 - $55,016.60 - $74,223.99/Annually* (*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus)

Position #020002390

OPEN FOR RECRUITMENT: May 21, 2024

CLOSES: June 5, 2024

Are you looking for a career where you can make a difference? Do you enjoy working in a team environment? Most importantly, do you want to live, work, and play in the beautiful State of Maine?

About the position:

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support as a Junior Cloud Architect for Azure, AWS and Identity and Access Management, Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services Group.

What you will do in this position:

You will manage and administer Microsoft 365, Directory Services, Document Management Services, and Quality Assurance as an active contributor of the team. You will work on a team handling request and participate in professional communications as a team player who demonstrates excellent collaboration skills. You will also have the opportunity to participate in other areas within our group.

The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency within Active Directory File Services team. This position maintains group policy objects, implements system security measures such as backups, access control, system accounting, and disaster recovery in order to ensure and maintain system integrity and availability. The position is a key player to the support and maintenance of all users within the States systems as far as access control.

The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Microsoft Endpoint Configuration Manager, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

What is in it for you?

You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to embrace emerging technologies. You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers.

An average day of responsibilities will include things like…

You will be expected to manage your work at a technical level with supervision.

• Assist in the problem solving and handling of the technical issues or inquiries.

• Maintains group policy objects.

• Administering and management of Document Management Application.

• Quality Assurance checks on new environments.

• Handling trouble support tickets.

• Participate in the planning, implementation, and management of system upgrades to keep up to date and secure.

• O365 Administration (manage user's properties, manage user's multi factor authentication and user views).

• Support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical.

• Participate in the implementation of agency information system policies to meet agency operating standards and procedures.

• Research, install, and configure hardware, software, and networking for servers within multi-user operating and/or networking system environments.

• Perform a full range of system administration functions for systems to attain maximum utilization and efficiency.

• Administer and manage system security measures such as backups, access control, and disaster recovery to ensure and maintain system integrity and availability.

• Perform fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel to diagnose and correct system problems.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to support, administer and troubleshoot all products associated with the services you support.

• Ability to communicate written and verbal with people having a variety of knowledge and expectations.

• Ability to manage and oversee multiple projects/activities simultaneously.

• Ability to support complex multi-user computer network systems.

• Ability to support complex software applications, system back-up and data security techniques.

• Ability to support advanced troubleshooting and problem resolution techniques.

• Ability to train personnel in all phases of system support, utilization, and applications.

• Ability to solve technical computer problems.

• Ability to perform research and make recommendations to management on technical computer issues.

• Ability to perform work requiring lifting and/or physical exertion may be required.

• Ability to multi-task.

• Ability to work with others in a team environment.

• Ability to motivate people and build effective teams

• Ability to measure and improve quality of operations according to best practices of the industry.

• Knowledge of PowerShell

• Knowledge of TCP/IP

• Knowledge of Kerberos

• Knowledge of DNS/DHCP and Infoblox

• Knowledge of active directory

WHAT WE NEED FROM YOU…

• Experience with M365 in a corporate environment

• Experience in Microsoft Windows Server Administration, to include current Windows Server versions

• Experience working to resolve problems or in implementing new solutions

• Experience using a ticket management system for work prioritization and daily workload management

• Experience with VMware

• Experience with Active Directory

• Experience with PowerShell

• Ability to develop and manage user-oriented computing activities

• Ability to develop and coordinate training programs

• Ability to work on multiple projects/activities simultaneously

• Ability to work with DNS/DHCP and Infoblox

• Ability to communicate effectively

• Ability to support OneDrive

• Ability to write clearly and effectively

• Ability to troubleshoot and solve basic technical computer problems

• Ability to perform research and make recommendations to management on technical computer issues

• Ability to perform work requiring lifting and/or physical exertion may be required

• Knowledge of Microsoft Endpoint Configuration Manager

• Knowledge of Kerberos authentication

• Knowledge to manage business processes

• Knowledge of proper computer system data security/backup procedures.

MINIMUM QUALIFICATIONS:

• A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance

• Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage

• The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit

• Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance

• The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan

• The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement

• Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts

• Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness

• The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

• Living Resources Program

• Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

• Voluntary Deferred Compensation

• Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.