Information System Engineer II

The Information System Engineer will support the delivery of IT services, provide end user support, and play a hands-on role in supporting various local and enterprise systems, including Azure/M365.

Major Responsibilities/Functions:

• Provide hands-on technical assistance, support, and training to internal customers.

• Possess excellent communication, technical, and time management skills.

• Configure, repair, manage, and track new and existing employee equipment.

• Troubleshoot, resolve, repair, and document complex technical problems and issues.

• Perform compatibility testing for new hardware and software.

• Communicate system and process changes to appropriate personnel.

• Administer and maintain Active Directory/Azure Active Directory.

• Generate runbooks, training aids, quick reference guides, and other aids to enable internal customers to be self-sufficient.

• Provide input to management for planning of infrastructure, process improvements, and support activities.

• Performs all other duties as assigned.

Knowledge, Skills & Abilities:

• Degree in Computer Science or similar curriculum with technical background in related discipline, or similar combinations of equivalent education and experience.

• 2+ years of experience in IT support.

• Proficiency in Microsoft OneDrive, SharePoint, Outlook, and Teams.

• Experience managing Microsoft Windows 10/11 and Server OSs.

• General understanding of routers, switches, firewalls, WiFi access points, and VPN.

• Maintenance of 1 or more applicable Microsoft certifications (MTA/MCSA) is desirable.

• On-call availability to work and/or coordinate outside of normal business hours.