Information System And Technology Manager

Position Description

Precinct One's Mission

Precinct One's mission is that we are committed to become a national model for delivering responsive public service utilizing inclusive, innovative and collaborative approaches to improve the quality of life, advance equality of opportunity and promote the fair treatment of all people in Harris County. The Policy team advances the mission by developing and advancing equitable public policy that enhances the quality of life of all Harris County residents.

What you will do at Precinct One

The Technology Manager provides stable and easy-to-use technology that supports the mission and vision of Precinct One. His or her goal is to increase the efficiency and effectiveness of Precinct One performance through the use of twenty-first-century technology and the implementation of technological innovations that enhance the Precinct's ability to serve and communicate with Precinct One constituents. As a technology manager working for a county organization that acts as a public servant, your role and responsibilities would involve overseeing and managing the technology infrastructure and systems to support the county's operations and services. Here are some common roles and responsibilities for a technology manager in such an organization

Essential Duties and Responsibilities

• Operations:

• Technology Strategy and Planning: Develop and implement a technology strategy aligned with the county's goals and objectives. Identify opportunities for technology advancements and improvements to enhance efficiency, effectiveness, and service delivery. IT Infrastructure Management: Oversee the design, implementation, and maintenance of the county's IT infrastructure, including networks, servers, databases, and hardware/software systems. Ensure the infrastructure is secure, reliable, and scalable to meet the organization's needs. Project Management: Lead technology projects from initiation to completion, ensuring they are delivered on time, within budget, and meet quality standards. Coordinate with stakeholders, vendors, and internal teams to ensure successful project outcomes. Budgeting and Resource Management: Develop and manage the technology budget, ensuring optimal allocation of resources. Monitor expenses, negotiate contracts, and make strategic decisions to maximize the value of technology investments. Security and Compliance: Work with Universal Services to implement and maintain robust cybersecurity measures to protect sensitive data and systems. Ensure compliance with relevant regulations, policies, and standards, such as data privacy laws and industry best practices.

• User Support and Training:

• Provide technical support to county staff, addressing their technology-related issues and inquiries. Develop and deliver training programs to enhance staff's technology skills and knowledge. Vendor Management: Evaluate and select technology vendors, negotiate contracts, and manage vendor relationships. Ensure vendors deliver products and services that meet the county's requirements and standards. Collaboration and Communication: Collaborate with other divisions and stakeholders to understand their technology needs and align technology solutions accordingly. Communicate effectively with non-technical staff, translating complex technology concepts into understandable terms. Disaster Recovery and Business Continuity: Develop and implement plans to ensure the county's technology systems can recover from disruptions and continue operations in the event of a disaster or emergency. Stay Updated on Technology Trends: Continuously monitor technology trends, advancements, and best practices relevant to the public sector. Evaluate emerging technologies and assess their potential impact on the county's operations. Consolidated Services: Recommend, standardize, procure, implement, and/or manage Precinct-wide software/managed services as needed.

• People:

• Build relationships. Create partnerships, build trust, share ideas and accomplish work. Develop people. Help others become more effective through strengths, expectations and coaching. Lead change. Embrace change and set goals that align with Precinct One's goals and mission. Inspire others. Encourage others through positivity, vision, confidence, challenges and recognition. Think critically. Gather and evaluate information that leads to smart decisions. Communicate clearly. Share information regularly and concisely. Create accountability. Hold yourself and your team responsible for performance.

• Other duties: Performs all other duties as assigned.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

What you will bring to Precinct One

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field of studyfrom an accredited college or university.

Experience:

• Ten (10) years of experience in information technology including configuration, implementation, administration, and support of a complex LAN/WAN

• Five (5) years of staff leadership experience

• Proficiency in Microsoft Windows Server, desktop operating systems and office productivity applications, network switches, telephone and voice mail systems as well as social media platforms

Knowledge, Skills, and Abilities:

• Knowledge of Installations, minor repairs and maintenance of personal computers, network servers, network infrastructure, peripherals, phone systems and equipment.

• Skilled in configuration, implementation, administration and support of complex LAN/WAN.

• Ability to lead staff and budget management

• Ability to successfully communicate technical terms to others.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type and Typical Hours of Work:

• Full-time | Regular

• Monday - Friday

Work Environment and Physical Demands:

• Field environments can vary widely depending on the job role. It's important to note that some work may involve a combination of both office and field environments

• It involves tasks that are performed on-site or in the field, away from a central office location

• Employees typically perform their tasks in an office space

• It often includes desks, computers, meeting rooms, and other amenities necessary for administrative or desk-based work.

• This work can be performed outside of a traditional office space.

• Lifting and transporting moderately heavy objects, such as computers and peripherals

• In-district travel is required for on-site hardware and software troubleshooting and repair.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

• Sitting, standing, or walking for extended periods

What You Get in Return

You will be surrounded by coworkers who bring their best daily. Passionate people who want to make a difference in the communities Precinct One serves and Harris County as a whole. You will be in a mission-driven organization surrounded by colleagues who bring their best to work each day and collaborate to make a difference in the communities Precinct One serves along with Harris County as a whole.

Harris County employees receive a competitive salary plus medical, dental and vision insurance at no cost to the employee after the first two months of full-time continued employment. Vacation, sick time and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.

About Precinct One

There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of Harris County Commissioners Court, the administrative head of the county's government. Commissioner Rodney Ellis represents the constituents of Precinct One.

With approximately 1.17 million residents, Harris County Precinct One is a diverse, urban precinct that covers 363 square miles. Precinct One's multi-racial, multi-ethnic population is roughly 33 percent African American, 38 percent Latino, 21 percent Anglo, 6 percent Asian and 2 percent other or multiple races.

Precinct One stretches south to Brazoria County and reaches into eastern and northern sections of Harris County. The Precinct's territory includes a large section of Downtown Houston, including the Downtown Harris County Courthouse Complex, Toyota Center, Minute Maid Park and the BBVA Compass Stadium. Other notable landmarks include the 263-acre NRG Park Complex and the renowned Texas Medical Center. The Precinct is also the higher educational home to Houston Community College, Rice University, Texas Southern University, the University of Houston and the University of St. Thomas. Precinct One manages more than 21 parks, 10 community centers, numerous hike-and-bike trails, three maintenance service centers and several area offices, all of which provide an array of services to Precinct One residents.

How to apply

If this job sounds interesting, you meet the required qualifications and you can see yourself working for Precinct One, we invite you to apply.

https://www.governmentjobs.com/careers/harriscountytx

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma

• Associate Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Information Technology

• Computer Science

• Other Related Field

• Unrelated Field

• N/A; No Degree

03

Which of the following best describes your verifiable experience in information technology including configuration, implementation, administration, and support of a complex LAN/WAN? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than ten (10) years

• Ten (10) years or more but less than eleven (11) years

• Eleven (11) years or more but less than twelve (12) years

• Twelve (12) years or more

• I do not have this experience

04

Please provide the dates of employment during which you obtained experience in information technology including configuration, implementation, administration, and support of a complex LAN/WAN. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.

05

Which of the following best describes your verifiable staff leadership experience? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years

• Three (3) years or more but less than four (4) years

• Four (4) years or more but less than five (5) years

• Five (5) years or more but less than six (6) years

• Six (6) years or more but less than seven (7) years

• Seven (7) years or more

• I do not have this experience.

06

Please provide the dates of employment during which you obtained staff leadership experience. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.

07

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced

• Intermediate

• Basic

• Entry Level

• Not proficient

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx