Information Specialist, Admissions & Registration (2 Positions Available)

Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

8

Salary

$16.69 - $20.20

Department

Admissions & Registration

Reports To

Director, Admissions & Registration

Closing Date

June 11, 2024

FLSA Status

Non-Exempt

First Review Date

April 19, 2024

Job Summary

The Specialist handles specialized information service work with direct public relations contact which requires an in-depth understanding of MDC organization, functions, activities and services. Responsible for the accurate and prompt transmittal of information concerning registration, records, admissions, financial aid, advisement and counseling, testing, credit and non-credit programs and other activities and functions of the institution.

Duties & Responsibilities

• Responds to telephone or personal inquiries regarding the college's organization, functions, activities and services including admissions, financial aid, and registration, academic calendar, counseling services, testing, workshops and other related information

• Assists callers who require more pertinent, detailed information about college programs and services, as well as, location of departments, offices, and faculty offices

• Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly

• Processes calls, appointments, answers questions and complaints, and relays and receives information about the college and campus

• Consults with students regarding proper documentation for classifications, residency-for-tuition purposes, dual enrollment and transient forms processing

• Refers students for testing, advisement, bursar, and financial aid assistance

• Assists students on registration, scheduling, holds and edits, transient student processes, dual enrollment processes, web registration, kiosk registration, student schedules, residency-for-tuition purposes, and program changes

• Serves as first contact with student customers who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner

• Provides students with initial assistance on problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules

• Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes

• Uses independent judgment to determine authenticity of documents provided by students and parents. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes.

• Provides general and specific information to customer either on telephone, on web, or in person

• Refers customers to supervisors, departments, and program area as needed.

• Processes incoming admissions applications received either in person, by mail, or electronically

• Registers credit, PSAV, and non-credit student

• Troubleshoots and resolves admissions and registration issues for customers and other areas of the college.

• Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields' questions and clarification on these matters

• Processes student records through different media such as filing, data imaging, and microfilm access

• Responsible for accurate processing of related admissions & registration records requests.

• Updates student information

• Assists with basic graduation processing functions

• Provides guidance to student assistants and part-time personnel

• Takes requests from prospective students in order for the office to mail the information requested

• Performs routine computer keyboarding

• Performs other duties as assigned

Minimum Requirements

• High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associate's degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training

• All degrees must be from a regionally accredited institution

• Knowledge of college admission, registration, financial aid, testing and enrollment information and procedures, academic regulations, programs of study and departmental responsibilities and locations

• Knowledge of college activities and special programs, college regulations, testing counseling, and advisement services

• Knowledge of college policy, procedure, state rules, and statutes

• Excellent communication and customer service skills

• Excellent computer keyboarding skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of organization

• Ability to deal with the general public effectively

• Ability to relate to inquiries concerning college functions, in accordance with laws, regulations, college-wide and departmental policies

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to work overtime during peak registration period, which will include evenings and/or weekends

• Ability to work effectively in a multi-ethnic/multi-cultural environment with students, faculty, and staff

Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-1; Miami, FL 33176. EquityOff@mdc.edu