Information Services - Team Lead

Baylor Scott & White Health Dallas , TX 75201

Posted 4 days ago

The IS Team Leader is responsible for managing a technical team for planning, directing, and coordinating assignments and projects. The IS Team Leader leads a team of technical professionals and manages departmental activities, such as coordinating work and projects to meet customer demands of both internal and external users.

The job duties of the IS Team Leader include, but are not limited to:

  • Responsible for technical efforts in addition to team lead responsibilities, which include applying appropriate technical development, design, testing, implementation, and production support.

  • Tracks requests from users and ensures effectiveness and timeliness of completion by personnel.

  • Conducts all Human Resources related activities, inclusive of interviews, supervision, performance evaluations, development, coaching, feedback, reward and recognition, scheduling, leaves, policy and procedure administration, etc.

  • Provides consultative services to assigned areas and serves as a liaison between department, users, and other assigned personnel. Attends meeting to represent department.

  • Ensures the quality of and measures the effectiveness of customer service.

  • Assists in gathering information for the budget process.

  • Designs and implements on-going training for personnel to ensure their proficiency.

The ideal candidate for the IS Team Leader role will be able to make appropriate recommendations and resolve problems identified.

Preferred Technologies:

  • Data Center Architecture and Design

  • Experience with large networks

  • Router experience Cisco ASR/ISR (all latest routing protocols)

  • Switching experience Cisco Catalyst family of switches

  • Switching Fabric Cisco ACI

  • WAN experience

  • Firewall experience (Palo Alto preferred)

  • Load Balancing (F5 preferred)

  • Ability to support On-Call Rotation

  • Location/Facility Dallas, TX (Downtown)

For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice IT / Corporate

  • Shift/Schedule Day Time / Full Time

  • Benefits Our competitive benefits package includes*:

  • Immediate eligibility for health and welfare benefits

  • 401(k) savings plan with dollar-for-dollar match up to 5%

  • Tuition Reimbursement

  • PTO accrual beginning Day 1

  • Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Founded as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the well-being of all individuals, families and communities. Joining our team is not just accepting a job, it's accepting a calling!

  • H.S. Diploma/GED Equivalent
  • 10 Years Experience
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Information Services - Team Lead

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