Information Services Supervisor

The Eugene Water & Electric Board (EWEB) is seeking an Information Services (IS) Supervisor to provide leadership and supervision in the delivery of technology services. The successful candidate will manage the day-to-day operations as well as directly support the implementation of capital improvement projects.

The supervisor will lead a team composed of Infrastructure Architect, Senior Network Administrators, Network Administrators and Network Technicians in the delivery of Network and Datacenter Operations in alignment with organizational operational and strategic goals and values. This posting will remain open until filled, and the first review of applications will take place on April 8, 2024. We recommend you get your application materials in as soon as possible.

The IS Supervisor must demonstrate strong supervisory experience and foundational knowledge in the operations of network design, datacenter operations, and infrastructure management. This position provides the supervisor the opportunity to implement process improvements, operational efficiencies, and establish a standard of practice in delivering quality services.

This role includes ongoing engagement with business leaders to understand their business opportunities, prioritize these opportunities within the program portfolio and then translate them into work plans or projects to the supporting teams. The IS Supervisor is expected to oversee these activities through accountability, cooperation, and inclusion within their team and in partnership with other cross-functional IS supervisors and their respective teams.

The technology focus will be both datacenter operations and network infrastructure, experience working within these environments is beneficial to the position.

Key Activities:

• Manage day-to-day network and datacenter services to optimal efficiency

• Decrease incidents and increase up-time of network and datacenter infrastructure

• Manage the teams work backlog with clear task description, prioritizes, and workplans

• Work collaboratively across the organization to achieve business outcomes

• Supervise the team to maximum efficiency, quality, and productivity

• Develop service KPI and other metrics to promote service and resource accountability

• Oversee projects through to completion, ensuring team adherence to project goals

• Partner with other IS Teams to achieve optimal service performance

• Analyze risk and impact to the business, and recommend changes

• Understand the business processes Information Services supports

• Identify system and team process improvement areas and mentor team to resolution

• Monitor the health of the team, recognizing and acting to improve team health, encouraging employee engagement

Key Competencies:

Elicitation Techniques: Engage with business leaders and internal customers to understanding service opportunities

Facilitation Techniques: Establish communications channels and methods specific to the objectives of each problem to be solve and needs of the audience

Impact Analysis: Understand the rationale behind changes across the technical ecosystem and impacts to business operations

Requirements Management: Control work associated with requirements elicitation, requirements analysis and design, and requirements life cycle management

Technical Domain: Understand technical architecture, design, and service delivery in relations to business processes and functions of datacenter operations

Minimum Training and Experience Required:

Minimum Experience: Eight years of progressively responsible work experience in a directly related functional field which includes four years of direct supervision in a multi-functional work environment OR an equivalent combination of professional, senior, lead, or project management experience may satisfy the supervisor requirement.

Education: Bachelor's degree from an accredited college or university in a directly related technical field or an equivalent combination of education plus additional job related experience may be qualifying.

Equivalency: An equivalent combination of experience and training that demonstrates the required knowledge, skills, and abilities may be qualifying.

Post-offer background check required: Yes

The starting salary for this position is $121,281 - $161,709 commensurate with knowledge, skills, education, and experience as it relates to the position.

Please note: This posting includes supplemental questions.

Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Please provide detailed answers to each question. Please do not reference your resume or application in your responses.

Telecommuting:

This position is based in Eugene, Oregon; however, it has been approved as a hybrid work arrangement involving a combination of telecommuting and working on-site; the selected candidate must live in the state of Oregon.

EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package

• Read more about our benefits.

Why EWEB?

EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged.

EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union. We consistently rank within the top 100 healthiest employers in the nation!

Founded in 1911, EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area.

As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers.

Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values:

• SAFE: We value the safety, physical and psychological wellness, of our workforce and the public, the security and integrity of cyber assets and data, and the protection of our customers' assets.
• RELIABLE: We value the ongoing continuous on-demand delivery of drinking water and electricity, and the dependability of our response to our customers.
• AFFORDABLE: We value and respect our customer-owners' financial resources by making wise investments and controlling costs and rates.
• ENVIRONMENTAL: We value the prudent and sustainable stewardship of the environment and natural resources, including preserving our watershed, and our role in reducing the greenhouse gases (GHGs) contributing to Climate Change.
• COMMUNITY/CULTURE: We value a culture of intentional actions and outcomes, continuous improvement, diverse perspectives, that is trustworthy, respectful, equitable, and inclusive to employees and community members. We are dedicated to our public service, professions, local governance, and commitment to serve our community honestly and with integrity.

Why Eugene?

It's a city big enough to boast excellent restaurants, arts, and events, but small enough to still feel like a community. It's also easy to get out of town, making it an ideal place for lovers of outdoor activities, with world-class opportunities for fishing, rafting, bicycling, hiking, and camping.

The city is just an hour to the Cascades Mountains or to the Oregon Coast, but you don't have to leave Eugene to find nature. The Willamette River runs through the middle of the city and there are parks and trails throughout Eugene. Home to the University of Oregon, Eugene is proud to have hosted the 2021 Olympic Track and Field Trials and the 2022 Track and Field World Championships. Whatever you're looking for, you can find it here!

Equal Employment Opportunity

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability, and unique perspectives in our workplace.

We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

Tobacco, Smoke, and Vapor

• Free Campus Policy

EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco.

Note: This Job Posting is intended to represent key areas of responsibility.

It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.