TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. At TeleTech our opportunities in IT security, Risk, and Compliance and can add up to a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your technical and security expertise to work for a leading provider of business process outsourcing solutionsand one of the largest and most geographically diverse companies in the world.
From security system design and approval to forensics and fraud investigations, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in information security while enjoying the benefits of our collaborative team environment.
TeleTech is looking for an extremely technically inclined individual to fill our Information Security Engineer position within our Global Information Systems Department. This position will report to the Director of Information Security. The successful candidate for this position will be a highly motivated, proven self-starter with a mid-level understanding of the diverse aspects of information security. The Information Security Engineer is responsible for the following:
Our Information Security Engineer job Duties & Responsibilities will include:
Comprehend and enforce applicable laws, regulation, and compliance relating to IT Security and Privacy, liaising closely with Legal.
Evaluate security needs and recommend cost effective mitigating controls.
Work directly with IT staff to implement processes and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure.
Ensure data privacy for our clients' customer data and our own intellectual property and other confidential data.
Liaise with IT and compliance staff to ensure audit preparedness
Oversee and assist in the configuration and administration functions for specific security tools.
Assist Risk Management with fraud detection, documentation, and prevention.
Oversee a training program for personnel with significant responsibilities to keep them current with the emerging threat landscape that is present within the corporate environment
Develop, maintain and oversee information security policies, procedures and control techniques to address all applicable security and compliance requirements
Collaborate with and advise a security operations program that through automated and continuous monitoring that can detect, contain, and mitigate incidents that could compromise sensitive data, or impair information systems
Engage in the mentoring of security operations engineers and operational staff on security concepts and techniques
Job Specifications -
A minimum of five plus years professional experience designing, implementing and managing enterprise IT security
Thorough understanding of IT security regulations and compliance, including PCI, SOX General Computing Controls, and SSAE 16 SOC I and SOC II, HIPAA and AICPA Trust Services Principles.
Experience with the following tools- QRadar, Vericept, Symantec DLP, network scanning tools like Nexpose, Nessus and Qualys, IronPort, Forefront, Encase and patch management systems.
Experience in conducting forensic investigations and eDiscovery highly desirable.
Perform or work with others to execute security assessments of technical environments
Ability to communicate effectively, both in writing and speech, as well as being able to prepare and present IT related material to a wide variety of audiences, including non-technical executives and management and on occasion, to large groups
Successful project management experience
Ability to coordinate incident response with many internal and external organizations including IT, legal, internal audit, operations, executive management and local and federal authorities as needed
Experience developing, reviewing, administering, and implementing security policies
B.A. or B.S degree a plus
Experience within the outsourced (BPO) Contact Center Experience would be ideal
Familiar with big data analysis
Knowledge of ERP systems (e.g. Oracle), IT security, networking, system implementation, e-commerce solutions, data warehousing
Telecom/call center experience
International business experience
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
Teletech Holdings, Inc.