Information Security Engineer

Horizontal Columbia , SC 29209

Posted 2 months ago

Position Description:

  • The Network Security Engineer will be responsible for implementation and administration of network security hardware and software, enforcing network security policies and compliance requirements.

  • The role is expected to contribute to documentation and adhere to SLA targets and requirements.

  • The daily duties include hands-on troubleshooting, interfacing with clients and associates as needed to resolve complex cases, maintaining and patching managed security platforms.

  • Specific installation tasks could include:*

  • Physically install and connect firewalls and other security appliances

  • Install latest vendor-approved stable OS on appliances

  • Create virtual firewalls with appropriate configurations and policies

  • Configure remote access VPN functionality

  • Configure site-to-site VPN functionality

  • Configure firewall interfaces, network configurations, access control lists and policies, routing, remote access (VPN) and next-generation firewall feature sets implementing best practices

  • Integrate firewall with Forti Manager, Forti Analyzer, Forti Authenticator and other Fortinet products as required

  • Configure high availability

  • Configure SIEM Integration

  • Provide direct technical support including:*

  • Basic troubleshooting on the full range of Fortinet products

  • Collection, analysis and change recommendations of configuration information

  • Collection and analysis of customer network information

  • Collection and initial analysis of packet trace information

  • Recommend corrective actions based on analysis

  • Provide customer education where needed due to gaps in networking, product knowledge

  • Consultation of technical documentation, bulletins and release notes for known problems

  • Reproduction of customer environments on lab equipment

  • Follow up on technical cases including proper escalation and management of the case

  • Manage customer communications and expectations until the closure of each case

  • Additionally, similar expertise and experience with the Palo Alto suite of products and Pulse Secure access is highly desired.

  • Job Skills Required:*

  • Experience in a technical support role in a networking/security company or equivalent education

  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches

  • Experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning

  • Strong troubleshooting and problem-solving skills

  • Extensive working knowledge of Windows, UNIX or Linux

  • Previous Managed Security Service (MSS) experience, supporting security products is desirable.

  • Strong English skills both written and verbal.

  • Educational Requirements:

  • Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

  • Certifications:*

  • Fortinet NSE4 and higher certifications strongly desired

  • Palo Alto

  • Broader security certifications a plus

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