Information Receptionist

Department Of Veterans Affairs Indiana , PA 15701

Posted 3 weeks ago

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This position is being hired to directly support the COVID-19 pandemic.

Learn more about this agency


The information receptionist receives and directs individuals who call or visit a facility in providing them with information concerning the organization, functions, activities and personnel of the organization. Duties include, but are not limited to:

  • Provides information in person or on the telephone in response to inquiries concerning the identification, location, and general responsibilities of organization.

  • Receives telephone calls from individuals who frequently do not know the medical facility organization nor the person with whom they need to speak.

  • Maintains the medical facility reception area, including up-to-date locator records, telephone directories, building floor-plans, organization pamphlets, and similar guides, records of visitors, inquiry tallies, directories of other government agencies that interface or otherwise work with the medical facility, local commercial transportation schedules, housing registers, and miscellaneous bulletin board items.

  • Ensures the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution.

  • Issues identification badges to visitors as applicable.

  • Uses office automation equipment such as computers, modems, printers, copiers, and FAX machines and software.

  • Composes routine requests, memoranda, and transmittal and acknowledgement letters.

  • Stores and retrieves documents or files, inserts and deletes text, and transmits and receives electronic mail.

  • Assists with outdoor screening of employees, patients and visitors.

Work Schedule: Monday through Friday between 6:00 am and 6:00 pm

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: Information Receptionist/PD01390TCV19 and PD01390T

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Travel Required

25% or less - Travel to main facility in Altoona or one of the other CBOC's to provide coverage if required.

Supervisory status


Promotion Potential


  • Job family (Series)

0304 Information Receptionist

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  • Receptionists

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/09/2020.

You may qualify based on your experience and/or education as described below:

  • General Experience: You must have at least six months of general experience to include progressively responsible clerical, office, or other work that indicates the ability to complete the indicated competencies of the position.OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed one year of education above high school. NOTE: if using education to qualify, a copy of your transcript is required. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education to meet total experience requirements. NOTE: If using education combined with experience to qualify, a copy of your transcript is required.

You will be rated on the following Competencies for this position:

  • Computer Skills

  • Conscientiousness

  • Customer Service

  • Interpersonal Skills

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:Consistent standing, walking, lifting, bending for extended periods of time. Assisting patients into wheelchairs, pushing wheelchairs.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Information Receptionist

Department Of Veterans Affairs