Information Desk Receptionist

Summary

The Information Desk Receptionist greets visitors according to the Department's Customer Service protocol. Listens to needs and responds to customer with appropriate badge and/or directions.

Responsibilities

License Requirements: N/A • Certification Requirements: N/A • Age Specific Care Provided For: N/A • Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following: ••• Microsoft Word, Power Point, Excel ••• Microsoft Outlook ••• Meditech (if applicable to position) ••• Epic (if applicable to position) ••• Performance Manager/NetLearning Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions. • Other Requirements: Customer Service Computer Literacy Greets all patients and visitors according to Department's Customer Service Protocol Listens while patient or visitor explains needed service Issues appropriate badge or pass Answers telephone according to Department protocol Calls Patient Transportation for wheelchair assistance Knows and accurately implements Visiting Policy Uses Meditech for patient room number/telephone print out Documents Visitor Exception Form Maintains a clean and organized Front Desk Problem solves whenever necessary Issues and maintains record of Complimentary Clergy Parking record Conducts visitor/badge count when requested

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:

• Must have a high school diploma or GED.

SPECIFIC REQUIREMENTS

• License Requirements:

• N/A

• Certification Requirements:

• N/A

• Age Specific Care Provided For:

• N/A

• Knowledge, Skills and Abilities:

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

• Microsoft Word, Power Point, Excel

• Microsoft Outlook

• Meditech (if applicable to position)

• Epic (if applicable to position)

• Performance Manager/NetLearning

• Must be able to read, write, and speak the English language in an understandable manner.

• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

• Must be able to follow written and oral instructions.

• Other Requirements:

• Customer Service

• Computer Literacy

• Greets all patients and visitors according to Department's Customer Service Protocol

• Listens while patient or visitor explains needed service

• Issues appropriate badge or pass

• Answers telephone according to Department protocol

• Calls Patient Transportation for wheelchair assistance

• Knows and accurately implements Visiting Policy

• Uses Meditech for patient room number/telephone print out

• Documents Visitor Exception Form

• Maintains a clean and organized Front Desk

• Problem solves whenever necessary

• Issues and maintains record of Complimentary Clergy Parking record

• Conducts visitor/badge count when requested

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.