Information Desk / OP Registration

St Luke's University Health Network Phillipsburg , NJ 08865

Posted 3 weeks ago

St. Luke's is proud of the skills, experience and compassion of its employees.

The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Access Representative is responsible for completing the registration process for all patients seen at St. Luke's University Health Network, in outpatient testing and Emergency Departments.

The Patient Access representative is required to project at all times the image of the network as a customer focused organization. He/she will assist all customers (internal and external) by providing accurate information, directions and handling any requests in accordance with hospital policy. This includes, but not limited to the data collection and accurate entry of all patient information into the appropriate Epic application, focusing on insurance verification, transcribing orders and point of service cash collections. Patient Access Representatives will communicate effectively with all hospital departments, and follow through until patient treatment is completed.

JOB DUTIES AND RESPONSIBILITIES:

  • Provide patient assistance with Kiosk use.

  • Assist with patient workflow for Patient Registration

  • Providing information desk support, while not assisting with kiosk/patients

  • Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.

  • Dispense appropriate information and answers questions regarding the facility and its services.

  • Communicate effectively with all departments to meet customer needs. Responsible for patient flow and through put for the facility and satellite locations. Responsible to enter patients into network patient tracking system, including supporting the patient Kiosks.

  • Answer the telephone with the appropriate scripted greeting, in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.

  • Access the proper Epic application (Systoc where applicable) and accurately enters information necessary to create a Hospital Account Record (HAR) and complete detailed demographic and specific clinical service information.

  • Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate for downstream claim processing.

  • Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary. Obtain Medical license Number, NPI and UPIN via appropriate website.

  • Maintain knowledge of current insurance regulations, trends and network policies. Responsible for contacting insurance companies to verify patient benefits when applicable.

  • Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.

  • Responsible for identifying, collecting, and recording self pay liability, co pays and/or deductibles when applicable prior to or at time of registration. Posting credit card payments in Epic or Trust Commerce, collecting cash, closing the daily cash drawer, and preparing deposit for transport.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry.

Frequently walking and ability to push up to 250 pounds. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

EDUCATION:

High school graduate or equivalent required.

TRAINING AND EXPERIENCE:

Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.

Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Region Support Physical Therapist

Select Medical Corporation

Posted 1 week ago

VIEW JOBS 6/25/2022 12:00:00 AM 2022-09-23T00:00 Overview Kessler Rehabilitation Center Region Support Physical Therapist Outpatient We offer gas mileage reimbursement for travel * Ortho/Neuro Experience Required* $5K Sign On Bonus Join New Jersey's premier provider of outpatient physical and occupational therapy with more than 100+ facilities statewide. Kessler Rehabilitation Center is the outpatient network of Kessler Institute for Rehabilitation, one of the nation's leading rehabilitation hospitals. Founded in 1948, Kessler has continued to expand its programs and services to meet the growing demand for quality outpatient physical and occupational therapies. Today, Kessler has more than 100+ centers in 14 counties across New Jersey, and treats more than 38,000 patients each year. By carefully integrating clinical expertise, experience and leading-edge technologies, Kessler helps to optimize the recovery of individuals with orthopedic, sports and work-related injuries, musculoskeletal and neuromuscular conditions and other physical rehabilitation needs. Kessler is not only committed to the health and quality of life of its patients, but to the well-being of its communities. Our centers host a wide range of free educational events, screenings and seminars and offer programming to local schools and colleges, libraries, community organizations, youth centers, sports and recreation leagues, and other groups. * Kessler Rehabilitation Center is the largest outpatient orthopedic PT/OT provider in New Jersey. Additional benefits include: * NEW competitive clinical salary rates * Loan Forgiveness * Profit Sharing Incentive * Basic APTA Dues * APTA Board Certified Orthopedic Residency Program * Clinical Career Ladder * Excellent structured on-boarding and mentorship programs * Endless free internal CEU courses and external CEU funds replenished annually * Refer a Friend bonus program * Tuition reimbursement program * Strong compliance values * Joint Commission accredited * Journal Clubs, Special Study Groups, Special Interest Groups, Monthly WebEx in-service presentations, Clinical Manager Leadership Academy, Kessler Supported Certification in Manual Therapy * Voted one of NJ's Best Places to Work and a Modern Healthcare Best Places to Work * National Networking and relocation options always available Responsibilities The Regional Support Position is a clinical float position which affords the selected staff member to report directly to the local Regional Director, will be part of the regional center manager team and will have a defined number of centers. The RSPT position will include a separate salary scale specific to the position and additional job duties and responsibilities. Regional Support Physical Therapist Responsibilities: * Provides PT coverage for a defined market within region * Reports directly to Regional Director * Assists RD with operational functions within market/region including staff mentorship/consultation, training, chart audits, environment of care rounds, compliance audits. * Member of the regional Center Manager team * Share best practices observed from inter-office coverage at CM meetings: Retail sales, Direct Access, scheduling, Patient/employee experience. * Provide guidance and mentorship as needed * Provides input on schedule development/optimization for region Responsibilities of the Physical Therapist (PT): * Performs comprehensive evaluations, develops and appropriately progresses individualized treatment plans. * Provides thorough education to patients and caregivers in a manner they can understand, and plans appropriately for discharge when medical necessity no longer indicates skilled therapeutic care. * Participates in departmental initiatives and demonstrates effective communication with all rehab team members. * Facilitates professional growth, development and overall improvement of departmental performance. * Performs other professional duties associated with the care of the patient, development of discipline-specific therapy services, and design of program delivery. Qualifications * Must be a graduate of an American Physical Therapy Association (APTA) accredited school of physical therapy. * Valid New Jersey State Physical Therapy License/ Registration REQUIRED to start. * Prior experience in outpatient orthopedics preferred; entry level/New Grad acceptable Additional Data Additional: * Will have defined number of centers to support within a geographic region for continuity of care * Will have a defined schedule * Reimbursed for mileage over and above home center * Eligible for career ladder advancements Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law. #ACN Select Medical Corporation Phillipsburg NJ

Information Desk / OP Registration

St Luke's University Health Network